Tag Archives: childcare providers

Sitter/Nanny

Prep for First Sitter Appointment

  1. Check in with the family via email or text as soon as you get the confirmation email to say hello and that you’re looking forward to meeting them.
  2. During this exchange, reiterate the start and end time and location to ensure that all the details you received on the confirmation email are accurate. 
  3. Review the family’s profile for special notes and/or job conditions to have a good understanding of the family’s background and needs. If you have any questions you can ask BFC prior to meeting the family.
  4. Dress appropriately. Wear attire that is both childcare friendly and professional. Look presentable as this is the first impression you are making on the family.
  5. Show up on time! On time is 5 minutes early so that the family does not begin to worry if you’ll be late. Use a GPS device to get directions ahead of time and plan ahead if the weather is supposed to be bad, the subways are slow, etc.
  6. Make sure to greet the family upon meeting them and proceed with asking if you should take your shoes off and wash your hands prior to starting to work with the kids. 
  7. There is a ZERO tolerance for no shows. Cancellations with less than 4 hours notice, this will result in removal from our company. Our families rely on BFC to give them calm. If a babysitter cancels at the last minute, it turns their day upside down and creates chaos for us. If you need to cancel for any reason, give BFC HQ at least 24 hours to cancel. We understand things come up, so at least 24 hours is a courteous timeframe to give notice and we will replace you or reschedule your trial. With any cancellation, we do take note of how often someone cancels and this could affect our view of how reliable you are for future appointments. Please only take appointments you can keep so we know you are always dependable. 

Watch these videos before you take your first babysitting job with BFC. It will answer many of your questions & set you up for success:

Have a great appointment!

Sitter/Nanny

How to Check Out of a Sitter Appointment or Nanny Trial

Make sure you have your Stripe account set up. This is how a family pays you. Enter all your personal information correctly. This should take 5-10 minutes. 

Step 1: Log into your BFC profile, go to UPDATE APPLICATION on your calendar page & then click on PAYMENT SET UP tab. Click on the RED link (example below) and follow the prompts. Do NOT go to www.stripe.com to set up your account. 

You must have Stripe set up prior to getting paid.  Setup to receive payment through Stripe.

Step 2: How do I know I set up Stripe successfully?  Log into your BFC profile, go to UPDATE APPLICATION on your calendar page and then click on PAYMENT SET UP tab you will see “Great job, you successfully set up your Stripe account” if you did it successfully.  That indicates you are done! If you don’t see that copy and you see this instead: You have some pending requirement for accepting payment. Click here to learn more  click on the link to enter the missing information. 

Step 3: Depending on your bank, it can take a few hours, days or weeks for your account to reflect ‘verified’. When your account reflects ‘verified’ that means that you are now able to receive funds. Be patient, it will be verified soon and you’ll be paid.

Now Checkout!

  1. When you receive the BFC checkout notification email, click on the blue highlighted link that says “CHECK OUT”. This link takes you to the BFC login page. Login.
  2. Your main calendar page will appear. Scroll below to find your list of appointments with PROCESS CHECKOUT links. Be sure to click on the correct appointment you just completed. This will take you to the page where you enter your hours, expenses, etc. 
    • – Make sure to double check that the dates are correct for start/end time (i.e., If you work past midnight, make sure the dates are correct as 12:30pm will be the NEXT day).
    • – Make sure you add the correct number of children and the times you worked with them. If you cared for a different amount of children for different hours, make sure you break down your checkout. Sometimes the family is okay with you checking out for the total amount of children they have, regardless of exactly when you were with them.
    • – Petcare: ONLY click this box if you are specifically asked to care for the family’s pet. This does not mean playing with the pet around the home that naturally lives there, but actual pet care duties such as dog walking, or feeding cats/dogs, etc. Many families ask for these services without remembering the fee exists. If asked to do petcare, please remind the family that there is an additional $20 charge so they are not surprised at checkout.
    • – Add Misc. Expenses that were known and preapproved by the family. If the family said they would reimburse you for buying the child snacks or they offer to order you dinner and would like it put on the checkout, add this as an expense. If you have multiple expenses, you can continue to click “add” to create a list of expenses.  If the family said to add a tip, you can also add that amount to your Misc. section. 
    • – Add Transportation: IN THE TRI STATE AREA ONLY Cab/Uber/Lyft/Car Service fare home up to $30 shall be added for appointments that begin before 7 a.m. or end after 9 p.m.  Keep a photo of your receipt if the family requests to save it. Occasionally, a family will offer to order you a car service on their private account/credit card, which is also acceptable at which point you would not charge them separately for transportation. 
  3. Once done, CLICK SUBMIT you will receive an email that lets you know you’ve successfully checked out.

Note rates are set at a market minimum. If you are not comfortable with the market minimum please contact us, as all jobs are processed with these rates. Any sitter that proceeds with a booking confirms they are comfortable with the rates on our website.

The family will pay you within 3 business days per our terms. If they are late, they receive a reminder email to complete and all checkouts are typically complete within 48 hours. If a delay persists, you may email us.

Sitter/Nanny

How to Prep for a Nanny Interview or Trial

  1. Check in with the family via email or text as soon as you get the confirmation email to say hello and that you’re looking forward to meeting them.
  2. During this exchange, reiterate the start and end time and location to ensure that all the details you received on the confirmation email are accurate. 
  3. Review the family’s profile for special notes and/or job conditions to have a good understanding of the family’s background and needs. If you have any questions you can ask BFC prior to meeting the family.
  4. Dress appropriately. Wear attire that is both childcare friendly and professional. Look presentable as this is the first impression you are making on the family.
  5. Show up on time! On time is 5 minutes early so that the family does not begin to worry if you’ll be late. Use a GPS device to get directions ahead of time and plan ahead if the weather is supposed to be bad, the subways are slow, etc.
  6. Make sure to greet the family upon meeting them and proceed with asking if you should take your shoes off and wash your hands (if it is a trial and you are working with kids).
  7. After the interview, send a thank you email or text thanking the family for their time and tell them it was great meeting them.

IF YOU CHOOSE TO CANCEL: There is a ZERO tolerance for no shows.  If you need to cancel for any reason, you must give at least 24 hours notice before appointment start time. Families rely on their providers to give them calm. If a nanny cancels her interview or trial, it tells the family that they will cancel on them in the future and may not be a candidate to further consider. 

Sample Nanny Interview Questions – Practice these at home prior to the interview!

  • On being a nanny
    • Why are you a nanny?
    • Why are you looking for a new position?
    • Why are you interested in this job?
    • Describe your ideal family/employer:
    • What do you like least about being a nanny? Answer this in a positive light!
  •  On working with children
    • What are your beliefs about childrearing?
    • What do children like best about you?
    • How do you comfort children? How do you deal with separation anxiety?
    •  How do you discipline children? Give me an example of a previous discipline problem and how you handled it.
    • What are some of the rules you’ve followed in other households that you think worked well?
    • Which rules haven’t worked for you?
    • Would you be willing to follow my rules and disciplining/comforting strategies even if they’re different from yours?
Bell Family Company

Learn About BFC With Our FAQs

Have you visited the FAQ page on the Bell Family Company website yet? It answers some of the most commonly asked questions by both childcare providers and families when it comes to BFC services. Find a snippet below and click here for the full list of questions on the website.

Q: What is the difference between a sitter and nanny?

A: Sitter is used for occasional on-demand sitting, date night, daytime fill-ins, weekends, etc. This service is booked on our online platform and paid by the Family via credit card at the end of each appointment. To book an on-demand Sitter, click here.

A Nanny is one person who commits to a set schedule for a consistent duration of time. For this service, the Family pays the Nanny directly at the end of each work week. To start your Nanny placement process, click here.

For a list of membership benefits click here.

Q: Where do you place your providers?

A: Nanny Services: We place full-time, part-time and temporary Nannies for live-in and live-out in most locations across the U.S.A.

Sitter Services: In addition to full-time, part-time and temporary care, we also place on-demand Sitters in Manhattan, Brooklyn, Westchester County, Southern Connecticut, parts of Long Island and The Hamptons. We have small groups of on-demand Sitters available in Los Angeles, CA and Dallas, TX.

Q: Do you offer nanny trials?

A: Yes, you can schedule a paid trial with your Nanny candidate(s) for a few hours, days or weeks. The Family shall pay the Nanny for her working hours through our Agency’s online platform upon completion of each trial day. Email us for market minimum trial rates. For trial engagements conducted with non-local candidates, the Family is also responsible for covering all accommodations, travel and food for the non-local candidate.

Q: How do I become a member family?

A: Nanny Services: Once your application is accepted and the Nanny Placement Agreement is signed with the $550 membership fee paid, you are officially a member Family! Bell Family is ready to initiate your search.

Sitter Services: Once your application is accepted and your seven (7) day trial has expired at Bell Family, you will be asked to become a member Family. The annual (12 months) membership fee is currently $550, which we can charge to your card on file. Just email us, or you can opt to become a member Family at checkout and your card will be charged with your last Sitter appointment.

Q: How do I apply?

A: All Families and Childcare Providers must be referred to Bell Family Co. To request a referral code, click here and fill in the required information.

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted & FULLY VACCINATED on demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Sitter/Nanny

Childcare in Ever-Changing Times: Refresher on Social Etiquette

A lot has changed in the childcare industry over the past year and a half. Parents started staying home, nannies and parents were forced to learn Zoom and how to assist with remote learning, public transportation wasn’t as reliable and stress levels spiked as new health rules were put in place by the CDC. The list of concerns goes on and on.

BFC is helping to navigate this new landscape and go over commonly asked questions from childcare providers. We’re also sharing tips on how to navigate the new social etiquette during changing times and providing insight into virtual and in-person interviews.

Normal Etiquette Expectations:

  1. Look the part; be clean, groomed and put-together, while keeping your appearance kid-friendly and comfortable (i.e., nothing low-cut, above the knees, torn, dirty or see-through).
  2. Don’t use inappropriate language or chew gum.
  3. When first meeting the parents, it’s respectful to address them by Mr. or Ms. “Last Name” until they ask you to call them by their first name. Introduce yourself with eye contact, a handshake and a smile!
  4. Follow the family rules (even when you don’t agree). If you have questions about this, ask our team and we’d be happy to help.
  5. Be aware of using the family’s things and what is permitted or off limits.
  6. When running late, always email/text that you are behind. Do not make it a habit, but we and families understand transportation can be delayed. Ask in advance if you need to leave early (a week’s notice is appropriate timing).
  7. If you get sick and you are a full or part time nanny, let the family  know well in advance.
  8. ALWAYS text or e-mail the family once you get a notification from them. Long amounts of time concern the family. During work hours, you’ll want to get back within the hour if you are working with them, within 2-5 hours if you are not working that day and after hours at least 12-24 hours.
  9. Google Map the address beforehand so that you are on-time! Nothing is worse than being late to an appointment. If you are running late due to transportation issues, make sure you notify the family via e-mail or text, so they have a heads up.
  10. When you enter the family’s home; take off your shoes (if that is a house rule), wash your hands and introduce yourself (if it is your first appointment with them).
  11. DO NOT BE ON YOUR MOBILE DEVICE. We can’t stress this enough based on parent feedback. The sitter should not be on their phone, unless to contact the parent. That also means do not take videos, photos, or post on social media about the kids and/or family.  If the children are asleep and you have downtime, it is fine to be on your mobile device. Make sure you use your own data, unless the family offers their wifi.
  12. Always clean up after the children and yourself; put dishes in the dishwasher, clean up toys (get the kids to help).

Abnormal Expectations:

  1. Not offering to pay for Covid tests or PPE when the family requires them.
  2. Not covering missed days of work because of Covid.
  3. Unpaid vacation time because of a family’s change in plan, unless they communicated this ahead of time via your nanny contract or you both agreed upon the arrangement.
  4. No playdates/outside time or no breaks for 5-6 hours.
  5. Families asking you to change your clothes when you enter their home by offering to give you some of theirs.
  6. Families not offering to provide food during travel (i.e., hotel sitting on vacation).

New Pandemic Expectations to Be Prepared For:

  1. Requirement that you be vaccinated.
  2. Requirement that you watch the children more carefully at playgrounds/playdates.
  3. Requirement that you think of alternate activities for children. Many nannies are used to filling the days with community playgrounds, classes and play dates. Instead, you may be asked to just “take them for a walk” or go to the park and play in open spaces.
  4. Paying extra attention to hand washing.
  5. Encouraging small children at least 2-3 years old to always wear masks until children can get vaccinated.
  6. Wiping down surfaces that you feel were shared too much.
  7. Sharing information on your lifestyle and habits to feel safe hiring you.

Etiquette for Other Challenging Scenarios:

  1. Families are cramped in smaller spaces and one or both parents may be working from home. Be mindful of working around the other parents by being relatively quiet if they are on a call, taking the children to play in rooms as far away from the working parent as possible and limiting play to quieter activities if you know a parent is on an important call.
  2. Navigating virtual learning. Have the parent run through the process with you step by step. Take notes on passwords you need, steps you need to take, set alarms on your phone for meetings the kids have throughout the day, etc. This will take some time to adjust, and every school seems to do a different type of virtual learning. Give yourself a week to adjust.
  3. General family anxiety from a year of the pandemic. Be mindful of an anxious family. You can be a calming presence if you act confident in your abilities. Show that you are very cautious with masks/sanitizing to help the family feel at ease. The family may ask for your opinion on what you think is a safe or unsafe activity and it’s best to lean on the conservative side if you feel the parents are nervous about something.
  4. Vaccine-hesitant families. Most families in NYC are asking their nanny to get vaccinated. Some families do not require it. Family and nanny need to be on the same page. Over time, not being on the same page about the vaccine is going to end in a bad relationship for nanny/parents. If you do not feel comfortable getting the vaccine alert your employer. The agency will communicate if you are willing to get vaccinated or have already received it.
  5. Families feeling insecure about you using public transportation to get to work. We understand that pubic transportation is the way that most nannies in NYC get around. However, if you are in NYC (or elsewhere) and have access to a car, it may be best to use it. Do not feel afraid to talk about this with a family. Many families are THRILLED to pay for your gas or parking if it means you can stay off the subway. It never hurts to ask (nicely).

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Sitter/Nanny

Top 5 Questions Childcare Providers Are Asking

At Bell Family Company, we prep our childcare providers as much as possible, so when they enter the family’s home they are confident and ready to take on the role. One way we help prepare childcare providers is by answering their questions. Here are the top 5 questions childcare providers are asking us before they fill a position.

  1. Will the agency be available if I ever have any questions regarding time off, salary, job duties, etc.?
  2. What if I am not happy or something comes up in my life where I cannot continue the position? 
  3. During this time of a global pandemic, can you tell me any safety measures the family is taking to ensure that mine align and we both remain healthy? 
  4. Is the job on or off the books?
  5. [For live-in jobs] Will I have my own room? And can I go home on the weekends?

Nannies will also ask logistical questions regarding a yearly bonus, PTO, sick days, overtime, etc. We communicate all details clearly in the contract and the negotiation offer stage, but we are always available to answer questions upfront. 

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Health

Can Nannies & Sitters That Work in a Family’s Home Get the Vaccine in NY?

A message from our Payroll & Household Employment Expert, GTM Payroll Services Inc.

“It seems legislation is being passed where this may change, but as for now, our HR advisor is stating that nannies are not official childcare workers for this particular item. The definition is just not firm enough for us to put nannies in a group that is mainly supposed to be (for lack of a better term) ‘official and registered caregivers.’”

BFC’s thought is that you can try to get the vaccine with an employment verification letter and see if you are eligible. We can provide a letter stating that you were referred by our agency as a fully-vetted childcare provider and work in a BFC family home as a regular childcare provider. Your employer (the family) could also provide a letter.

Another option would be for a nanny or sitter to call the Department of Health (DOH) to ask for a vaccine priority. It is certainly possible that they will get it. Anyone applying for vaccinations will also need to fill out a form for the DOH.

That being said, we can’t officially advise that nannies and sitters are included in the first couple of vaccine rollouts that favor licensed caregivers. We will be alerting our childcare providers with any new updates as we receive them.

Please visit our resource page for the latest information on COVID-19.

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Bell Family Company

Bell Family Company Gets Nominated for GTM Agency Partner of the Year

Although 2020 proved itself to be a challenging year, there was still a lot to be proud of as an Agency who prides itself on finding the best childcare providers in the business. The hard work didn’t go unnoticed, as one member family nominated Bell Family Company (BFC) for GTM’s Agency Partner of the Year Award. Take a look at the nomination below, and find out for yourself why BFC should be your first choice when it comes to taking care of your little ones. Click here to join!

Bell Family Company has proven to be the finest childcare agency in New York City and beyond for well over a decade. Behind the scenes at BFC, you will find a group of hard working women that possess kindness, love, talent, passion and incredibly high standards when it comes to both their caregivers and families.

The beauty of BFC is that it was founded on the belief that all sides of the childcare industry are equally important. BFC has always been eager to give smart, competent, talented working women the opportunity for jobs in a very important field: expanding a child’s imagination while keeping them safe.

BFC has always valued women with careers, education and passions because of the philosophy that they will then bring that knowledge and inspiration to their work with children. What families get in return is a bright, energetic and educated caregiver with energy to spare.

On the flip side, BFC has an incredible way of finding families that will be a healthy addition to the company. As a childcare provider, you will never be afraid to step foot in someone’s home because BFC has worked tirelessly to make sure there is a level of trust and appreciation between everyone involved.

I believe that BFC is the most phenomenal agency in childcare because they are fostering 3 levels of care: flexibility and appreciation for the caregiver, understanding and patience for the families, and true teamwork and love for their co-workers. This company was built on a high moral ground, to which it stands to this day. Run by a group of brilliant women, they never tire of doing the right thing by everyone involved. I can’t think of a better company to nominate for this award and I am proud to know them. 

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Bell Family Company

How to Ace a Virtual Interview

Bell Family hosted a virtual training to all caregivers on Wednesday, December 16th on “Preparing for a Virtual Interview.” In these new times, this has become the new norm, and it can be a challenge to understand how to showcase your best self through a screen, when as caregivers, we love interacting with others. 

The virtual training opened up with a guest speaker going over topics such as things to never say during an interview, what an interviewee can do to grab the attention of the interviewer and how to showcase your confidence and trust through a screen. 

BFC Founder & Owner, Lindsay Bell, and Nanny Services Manager, Lauren Kruk, then focused on sharing several tips on how to prepare and ace a virtual interview. 

The event was well attended and a great learning experience for all! We highly recommend those seeking to advance their interview skills to watch our training playback, especially those interested in a job in childcare. You can watch our full training here.

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Bell Family Company

BFC Team Experience Leads to Finding the Best Childcare Providers

Our team is comprised of social workers, certified coaches, former nannies, teachers as well as working mothers who match families with childcare providers suited to the specific developmental needs of their child. What team could be better in helping you to find the best childcare providers in the business?

My first summer nanny job was when I was 16. I cared for 3 girls ages 5, 6 and 7, weekdays from 8am-4pm for a single mom. I did everything I could think of to help make the mom’s job easier. Since then, I have probably provided childcare for 100 different families, and along my childcare journey I have learned about different types of families, parenting styles, dynamics, when to make a quick decision and how to make a tough one. Now as a mother myself, I get to see another angle of childcare through the lenses of a parent. I believe each childcare placement requires a special intuition, high emotional intelligence and real life nanny and life experience.

Lindsay Bell, Founder & Owner

I have been with BFC for over 7 years in all different forms. First, as a babysitter while in college in NYC, then as a full time nanny for two years and now in office for about 5 years. I have seen all sides of the business and understand what it’s like to be both in the sitter’s or nanny’s shoes, and how a family experiences childcare. With that knowledge, I do my best to place the best caregivers in the business!

Meredith Hamler, Sitter Services Manager

My past experience as a full time nanny not only helped shape me into the person I am today, but has also allowed me to connect with families on a deeper level. I was a full time nanny for twins starting when they were just 8 weeks old. I was the family’s first and only nanny randomly selected; we learned so much from one another and to this day are very close. I know what to look for in great caregivers; I carefully look at a family’s job musts and ages of their children to select nannies that will connect the best with them. We want to place nannies who care about the family’s children just as much as they do, which is why our hand selected process works so well.

Lauren Kruk, Nanny Services Manager

I had 35 years of experience as an Educator speaking with parents and fellow Educators, which has allowed me to see many perspectives in managing and educating children and parents. When speaking with nannies and families that have been references, I use this experience in making judgments and empathizing with people.

Christine Bell, Recruitment & Retention Coordinator

My time with BFC began in its starting days when it was known as Lucky Lil’ Darlings. In the years I lived in NYC I babysat for dozens of families ages infant to teens, where I helped with evening, daytime, weekend and TravelSitting. I have such fond memories of the families that I sat for, from going on spring break trips to just having pizza and movie nights. That experience has led me to finding the best sitters to join the BFC team and understand both the sitter’s and family’s needs.

Courtney Garvey, Sitter Services Coordinator

My high school weekends were filled with babysitting for my baby cousins and neighbors down the road. After college I moved to NYC, and while there I became a BFC sitter! I met some amazing families and was able to take my experience from growing up into the city life. Now, I keep my experience alive through my 8 nieces and nephews; perks of being the youngest of 4 siblings.

Taylor Bell, Marketing & Social Media Consultant

Looking to hire a babysitter or nanny in NYC? Bell Family Company provides fully vetted on-demand babysitting, including childcare for when a child is sick, full and part time nannies, baby nurses, temporary care and more! Learn why BFC is the best NY Childcare Agency servicing the tri-state area. Contact us today to hire a nanny in NYC or to book the best babysitters in NYC!