It’s important not only to make a great first impression, but also to maintain ongoing good etiquette and manners to keep the relationship between you and the family healthy and happy!
Here are some helpful tips to ensure excellence:
- The family wants to like you, so make it easy for them! Present yourself with grace and warmth, and SMILE!
- Be sure to look the part. Be clean, groomed and put-together, while keeping your appearance kid-friendly and comfortable (i.e., nothing low-cut, above the knees, torn, dirty or see-through).
- Don’t use inappropriate language or chew gum.
- When first meeting the parents, it’s respectful to address them by Mr. or Ms. “Last Name” until they ask you to call them by their first name. Introduce yourself with eye contact, a handshake and a smile!
- Follow the family rules (even when you don’t agree). If you have questions about this, ask our team and we’d be happy to help.
- Be aware of using the family’s things and what is permitted or off limits.
- When running late, always email/text that you are behind. Do not make it a habit, but we and families understand transportation can have delays.
- Ask in advance if you need to leave early (a week’s notice is appropriate timing).
- If you get sick and you are a full or part time nanny, let the family know well in advance. If you are a sitter, email HQ and let them know so they can find a replacement.
Great nanny & sitter characteristics:
Looking to hire a babysitter or nanny in NYC? Bell Family Company provides fully vetted on-demand babysitting, including childcare for when a child is sick, full and part time nannies, baby nurses, temporary care and more! Learn why BFC is the best NY Childcare Agency servicing the tri-state area. BFC is the best in the business! Contact us today to hire a nanny in NYC or to book the best babysitters in NYC!
Welcome to volume eight of Bell Family’s video training series, where each Thursday we release a video to help coach sitters on an array of childcare topics.
This week we are featuring a training video on good manners.
As we all gear up for summer, here are some fast good manners to keep fresh in your mind.
1. ALWAYS text or e-mail the family once you get a confirmation e-mail. Families love that you go the extra step to make them feel comfortable and ensure that you’ll be there.
2. Google map the address beforehand, so that you are on-time! Nothing is worst than being late to an appointment. If you are running late due to transportation issues, make sure you notify the family via e-mail or text, so they have a heads up.
3. When you enter the family’s home; take off your shoes (if that is a house rule), wash your hands and shake the parent’s hand to introduce yourself (if it is your first appointment with them).
4. DO NOT BE ON YOUR MOBILE DEVICE. We can’t stress this enough based on parent feedback. The sitter should not be on their phone, unless to contact the parent. That also means do not take videos, photos, or post on social media about the kids and/or family. If the children are asleep and you have downtime, it is fine to be on your mobile device. Make sure you use your own data, unless the family offers their wifi.
5. Always clean up after the children and yourself; put dishes in the dishwasher, clean up toys (get the kids to help).
6. Stay organized. Make sure you check your BFC calendar and know about all upcoming jobs. If you are unsure, e-mail us and we’ll help!
Read here for Parent’s Magazine ‘25 Manners Kids Should Know’. You are their teacher, and children learn from example. Be a great example for the kids!
These videos are recommended to all BFC childcare providers to view for the latest techniques when caring for children. These videos were designed by our team comprised of long-time babysitters, full-time nannies, mothers, grandmothers, elementary educators, and social workers.
Note: Always follow the family’s instruction and care methods, and keep the family informed of everything with their baby. These videos are not required to view, but a simple recommendation. For more information or for questions, please contact our office or read our terms.