Category Archives: Bell Family Company

Get to Know Stripe: Your Secure Payment Gateway

With the launch of our new secure payment gateway, Stripe, we are answering commonly asked questions to help make the transition as easy as possible.

Q: When is the Stripe payment system launching on BFC’s site?
A: It was launched Monday, February 26, 2024 at approximately 1:00pm EST. All sitter appointment checkouts will be processed through Stripe’s platform going forward.

Q: When were families first notified about the change from PayPal to Stripe?
A: BFC sent a newsletter to families which can be read here on February 2, 2024. 

Q: Will I receive any further PayPal invoices after 2/26/24 at 11:00am EST? 
A: No. Invoices will no longer be sent to any families for any checkouts after 11:00am EST 2/26/24. Every family will need to click on the PROCESS CHECKOUT link on their calendar page or via link in the ‘sitter checkout’ email going forward to pay.

Q: What if I have a PayPal invoice outstanding, do I still pay that?
A: Yes! If you received a PayPal invoice that means it was issued prior to the Stripe launch and the family needs to pay that. You also have the option to pay through your calendar page.

Q: What if my sitter checks out wrong?
A: For wrong checkouts, simply email us with the correct details. We will verify with your sitter and get it updated as quickly as possible. 

Q: Will the CHECKOUT link in each sitter checkout auto email work for all families? 
A: Yes! Once each family receives the ‘sitter checkout’ email from us they simply need to click on PROCESS CHECKOUT and it will take the family to Stripe’s payment page. The family will enter their name and credit card details, review and click submit. This process should take 1 minute. 

Q: Do I have to enter my credit card details for every checkout after my first?
A: No. For your second payment on Stripe and all payments going forward, your default payment method will populate to pay. This process should take under :30 seconds.

Q: What payment methods are accepted to use?
A: Currently we only support credit card payment, but we are working on offering additional payment methods (Apple Pay, Google Pay, etc.) in the future. 

Q: Will anything change when I need to cancel an appointment? 
A: Same process as always, just a different payment platform. You’ll log into your BFC profile, find the appointment you need to cancel, click CANCEL and submit payment. 

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted & FULLY VACCINATED on demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Learn About BFC With Our FAQs

Have you visited the FAQ page on the Bell Family Company website yet? It answers some of the most commonly asked questions by both childcare providers and families when it comes to BFC services. Find a snippet below and click here for the full list of questions on the website.

Q: What is the difference between a sitter and nanny?

A: Sitter is used for occasional on-demand sitting, date night, daytime fill-ins, weekends, etc. This service is booked on our online platform and paid by the Family via credit card at the end of each appointment. To book an on-demand Sitter, click here.

A Nanny is one person who commits to a set schedule for a consistent duration of time. For this service, the Family pays the Nanny directly at the end of each work week. To start your Nanny placement process, click here.

For a list of membership benefits click here.

Q: Where do you place your providers?

A: Nanny Services: We place full-time, part-time and temporary Nannies for live-in and live-out in most locations across the U.S.A.

Sitter Services: In addition to full-time, part-time and temporary care, we also place on-demand Sitters in Manhattan, Brooklyn, Westchester County, Southern Connecticut, parts of Long Island and The Hamptons. We have small groups of on-demand Sitters available in Los Angeles, CA and Dallas, TX.

Q: Do you offer nanny trials?

A: Yes, you can schedule a paid trial with your Nanny candidate(s) for a few hours, days or weeks. The Family shall pay the Nanny for her working hours through our Agency’s online platform upon completion of each trial day. Email us for market minimum trial rates. For trial engagements conducted with non-local candidates, the Family is also responsible for covering all accommodations, travel and food for the non-local candidate.

Q: How do I become a member family?

A: Nanny Services: Once your application is accepted and the Nanny Placement Agreement is signed with the $550 membership fee paid, you are officially a member Family! Bell Family is ready to initiate your search.

Sitter Services: Once your application is accepted and your seven (7) day trial has expired at Bell Family, you will be asked to become a member Family. The annual (12 months) membership fee is currently $550, which we can charge to your card on file. Just email us, or you can opt to become a member Family at checkout and your card will be charged with your last Sitter appointment.

Q: How do I apply?

A: All Families and Childcare Providers must be referred to Bell Family Co. To request a referral code, click here and fill in the required information.

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted & FULLY VACCINATED on demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

BFC COVID-19 Protection Plan

What steps is Bell Family Company taking to protect caregivers and families? Every family has a different set of rules, preferences and precautions. We will ask the family for what makes them feel most comfortable and communicate that to each caregiver. We will also communicate any questions or requests from the caregiver to the family.

Best practices that caregivers and families are taking:

  1. Washing hands thoroughly for at least 30 seconds with soap and warm water upon entering a home and throughout the duration of the job.
  2. Wearing masks in any public place at all times including commute, entering and exiting a building, around other people in a close setting, etc.
  3. If the caregiver is requested for an on-demand babysitting job she will wear a mask during the entire appointment. We ask that families and children over the age of 3 that the caregiver is in close contact with also wear a mask.
  4. Carrying disinfectant wipes and ensuring that they wipe down all surfaces that they come in contact with on the way to work (i.e., car door handles, building doors, stroller handles).
  5. Being advised not to shake hands with anyone.
  6. Ensuring they take off shoes at the front door or outside family home; some are leaving coats at the door or bringing a change of clothes separate from what they wore commuting.
  7. Keeping a safe distance of 6 feet from others when able.
  8. Advising the caregiver and family to have a call to review all Covid precautions so that everyone is aware of one another’s comfort level (prior to the caregiver’s first time in the family’s home).

Bell Family Company asks each caregiver and family the following preliminary questions before a babysitting appointment, nanny trial or first day of long term employment:

  1. Are you able to share if you or anyone in your immediate household has had a fever above 100.4 in the past 72 hours? 
  2. Are you or anyone in your immediate household currently sick with any NEW Covid symptoms (i.e., headache, fever, chills or sweating, new or worsening cough, sore throat, runny nose/congestion, loss of smell or taste, shortness of breath, chest pain or pressure, aching throughout the body, vomiting or diarrhea) or any other unusual aches or pains?
  3. Have you or anyone in your immediate household been within 6 feet of anyone who has been confirmed to have Covid in the past 14 days?
  4. Would you be able to share if you or anyone in your immediate household have traveled anywhere within the last 30 days? If yes, where? Was it via plane, train, subway or car?
  5. Have you or anyone in your immediate household tested positive for Covid within the last 10 days?
  6. Are you or anyone in your immediate household awaiting results of a Covid test?
  7. Are you able to share what your current Covid precautions include? 
  8. Is there anything else you can tell that would help protect you or the family?

Disclaimer: The information and guidance provided in this document is believed to be current and accurate at the time of posting, but it is not intended as, and should not be construed to be, legal, financial, medical, or consulting advice.

Resources: CDC: COVID-19 | COVID-19 Resources for Household Employers | Employing Household Workers During and After the COVID-19 Pandemic

Faq: Get to Know Bell Family Company & NY Nanny Center

Bell Family Company (BFC) is a women-run company with an established reputation for quality, excellence and care. Each childcare provider has been carefully selected through our unique screening process and on-going CPR and educational training.

BFC’s sister company, NY Nanny Center (NYNC) places the highest priority on children and childcare. The center is based on the concept that excellent childcare can best be provided in an environment where nanny and family are well matched, where each is respected and valued by the other and where each understands the needs of the other.

Ready to learn more? Read our FAQs below and contact us today to find your best matched childcare provider!

How do you conduct your social media checks?

We do tell the nannies that we will be preforming social media checks. We perform those by spending time scanning google and social media including Facebook, Instagram and LinkedIn to make sure they have profiles that are acceptable to our standards. If we come across any activity that is not appropriate we will not proceed with accepting this childcare provider.

How many references do you contact? And how do you contact them?

We always attempt to get the most recent references to list first on the childcare provider’s profile. But because certain family’s lives are hectic, that is not always possible; some move away, some are private and do not want to provide a reference, some are going through person family situations and are not able to give a reference at that time. In those cases, we move on to the next year/employer, etc. If a childcare provider doesn’t have three childcare references, we permit them to give us a character reference, which is someone that has known them a long time (but not family). If a childcare provider only has two references total, we will accept these two on a case by case basis.

References are checked by our in-house, 10-year vetting veteran who was also an educator for 30 years and a mother of 5 girls. For consistent nanny work, she verifies references via phone call at which time she discusses the nanny’s work, etc. For on-demand sitter work, she will email the references to complete our reference form. If a given reference is only available via email, she will contact them to complete & submit our reference form. If a candidate originally joined our agency as an on-demand sitter and later applied to be a consistent nanny, that candidate will have emailed references only in addition to a long standing reputation at our company. In this situation, our agency can re-attempt to contact these references with a call at the request of the family.

Where are your nanny placement services available?

We place full time live in or live out in all cities across the U.S.

Our agency is based in Manhattan offering our full list of childcare services to the Tri-state area as well as select cities across the U.S. For a map of cities, click here.

What is the difference between a sitter and a nanny?

A sitter is used for occasional on-demand sitting, date night, daytime fill ins, weekends, etc. To book an on-demand sitter click here.

A nanny is one person who commits to a set schedule for a consistent duration of time.  To start your nanny placement process click here.

Do I have to have a referral to get into your agency?

We love referrals!

Ask any member family of Bell Family to refer you. They simply need to log onto their profile & click on ‘refer a friend’ to submit your name and email. You will get an email shortly after with a referral code to enter here!

If you do not yet know a member of Bell Family, click here and submit how you heard about us. A member of our team will review and be in contact with you.

How do I apply?

All families and nannies are required to apply with Bell Family Company.

FOR FAMILIES: Click SIGN UP on our website, fill in your basic info and submit. You’ll receive an email immediately after asking how you heard about us. We’ll then send you instruction to fill in your entire application.

FOR NANNIES: Click here to apply.

Do you have a membership fee?

Yes, we charge a $500 membership fee upfront to begin your nanny placement process. For a long term placement (anything longer than 3 months in duration), the amount is applied towards the final balance of the placement fee. Members have full access to ALL childcare services including emergency back up care, our 24/7 concierge program and more. For a list of membership benefits click here.

 How long does the placement process take?

It depends on the complexity of your request. If you are looking for an on-demand babysitter, that could take only minutes for us to place.

If you are looking for a full time long term nanny,  that takes on average between 3-5 weeks. However, we move as fast as the family does. If a family needs a nanny placed next week we can do that too.

When do I begin reviewing nanny profiles?

Once you’ve completed your family application and signed the nanny placement agreement we can start your nanny search immediately.

We develop your job conditions based on the consultation that we have with your family and begin sourcing right away. Typically we can send nanny candidate profiles to review within 48 hours.

Can I interview the nanny candidates?

Yes, always. After you review the nanny profiles and select who you would like to proceed with we offer a number of ways to get to know the nanny candidate better:

1. Virtual Phone, Zoom, Google Hangouts, Facetime interview.

2. In-person interview.

3. Meet & greet between the sitter and the family (note meet & greets are paid hourly).

Your nanny coordinator will handle all logistics with the interview and send a confirmation email so everything is clear. If you need to modify the any aspect of the interview, contact the nanny coordinator and the nanny candidate directly with an update.

Do you offer nanny trials?

Yes, we are happy to offer paid trials with your nanny candidates. The family shall pay the nanny via credit card on our agency’s online platform upon completion of each trial day at the following rates: $23 per hour for 1 child, $25 per hour for 2 children, $28 per hour for 3-4 children. For trial engagements conducted with non-local candidates the Client is also responsible for covering all accommodations, travel and food for the non-local candidate.

How do I cancel or reschedule my nanny interview/trial?

To cancel an interview/trial please reply all to your confirmation email as soon as you are aware. Make sure your nanny coordinator is on the email and aware of the situation. If you’d like your nanny coordinator to make all updates, contact her directly.

Do I need to reimburse the nanny for travel during the interview/trial process?

For any travel outside Manhattan or Brooklyn the family is responsible for providing travel reimbursement to the nanny candidate during the interview and trial process.

During COVID-19 or bad weather families will typically offer to pay round trip car fare so that the nanny can commute safely to the family’s home.

How do I pay for your services?

Once an offer is made and the nanny has accepted we will send the family an invoice for the total placement fee due. The fee will be charged in full per the credit card we have on file on the day that the nanny commences employment.

I’m ready to make an offer, how do I do that?

Before you make the actual offer to the nanny, NY Nanny recommends to all of our families to use some kind of Nanny/Family Work Agreement to outline the duties, hours, responsibilities, expectations and compensation package. This will serve as a guide to keep the position clear and both parties accountable for their roles. You can use any Nanny/Family Work Agreement you prefer or pull from ours. We ask that the family provide us with a copy of the agreement once complete. If you choose not to, our agency will need the information in an email so we have confirmation of the scope of the nanny position etc.

The nanny/family contract is not a legally binding document; its purpose is to simply state the roles, duties, compensation and expectations of both parties.

What is the difference between full and part time?

FULL-TIME (FT): A full-time nanny in the NYC metro area works between 40-60 hours/week. 

PART-TIME (PT): A part-time nanny in the NYC metro area works under 39 hours a week.

Please make sure you know the state domestic worker NY Domestic Worker Bill of Rights regarding overtime pay, workman’s comp, disability, minimum wage and required time off.    

Can you help negotiate my offer to the nanny?

Yes, we’d be more than happy to assist in negotiating your offer between you and the nanny. If you have questions about taxes, Payroll, etc. we can also recommend a great source for you to speak to before you make an offer.

 Are all your nannies CPR trained and have proper immunizations?

We highly encourage all of our nannies to be CPR trained. We host training seminars at our HQ for Adult, Child & Infant CPR in partnership with the Fire Department of New York. If a family requires the nanny they hire to be CPR Certified through the American Red Cross or another organization the family will need to reimburse the nanny for all costs associated. We can assist in booking your nanny for any additional classes or courses you require.

RE immunizations every nanny candidate is different. We will communicate any immunization requirements upfront to the nanny candidates in the job conditions and communicate that information to the family to ensure all your needs are met.

Our agency offers a number of other informational training programs throughout the year. For more information contact us.

Can my nanny do housekeeping?

Nannies are mainly focused on the children they are caring for and anything that relates to the children (i.e., school drop-off, pick-up, light tidying, meal prep, laundry for the children, occasional errands and shopping). Typically nannies are not housekeepers.

Who can I ask payroll, tax and benefits questions?

We have a long standing relationship with GTM Payroll Services. You can utilize any payroll service you prefer, but if you’d like to have a free consultation with GTM, just ask for Matt and mention our agency referred you. They will be happy to speak with you.

GTM Payroll Services provides household employers with payroll processing, tax compliance, as well as different insurance offerings for you and your nanny or sitter. They can help you manage all of the administrative tasks associated with being a household employer, offering you an unparalleled level of customer service and support.

Contact: Matt Owen ([email protected]), for more information click here or to use their tax calculator click here.

How do you find your nannies?

Most of our nannies are direct referrals through past nannies, sitters, families, colleagues and partners we know. We also recruit from other trusted sources including college campuses, select job boards/sites, through our own castings and with the International Nanny Association (INA).

Is it the families responsibility to provide healthcare, PTO, other benefits?

It is up to the family what type of benefit package they would like to offer. We have seen offer packages include the following:

VACATION: it is the industry standard to offer 2 weeks paid vacation to the nanny minimum. (1 week family chooses/1 week nanny chooses with advance notice). Families usually pay the nanny for any days they are out of town and it is a normal working day for the nanny.

PAID TRANSPORTATION: A monthly Metro Card or contribution toward the MTA card. (This is a common perk offered by most NYC families).

PAID HOLIDAYS: If they fall on a normal workday they are typically paid and off. If the nanny is required to work the holiday the family typically pays holiday pay (equal to time and a half). Please discuss what days you are offering as paid/off holidays etc. and paid working holidays.

PERSONAL/SICK DAYS: On average we see 2-5 days offered, although some families do not include this in their compensation package. Discuss the sick day policy.  

HEALTH BENEFITS (or contribution to health care): While it is a wonderful benefit to offer your nanny, it is rarely offered in NYC.

ANNUAL REVIEWS/RAISES: Are often forgotten, but are the cornerstone of good morale for the nanny and family. At the very least be sure to give verbal feedback and make sure you have an open door communication policy.

HOLIDAY BONUSES: Gift giving is very common in NYC for nannies. The NYC standard is usually a minimum of one week’s salary and some families will also give a gift in addition to the monetary compensation. It is also nice to acknowledge your nanny’s birthday.

Do you offer nannies with special needs experience?

We certainly do! Our team has licensed therapists, certified coaches, teachers and former nannies here to help with your child with special needs. For more information click here.

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire! 

Introducing Companion Care & Mom Mentor Services

Bell Family Company is thrilled to announce the launch of two services: Companion Care and Mom Mentors!

Do you have parents in need of socialization, a mental health check or any type of care? BFC’s Companion Care service helps families post pandemic to keep elderly or adults who are recovering from other life occurrences healthy, safe and happy.

Next, is BFC’s Mom Mentors service, which provides the much needed guidance and support moms look for post partum so they can remain safe, happy and comfortable at home. Everyone thinks about caring for baby (which is important of course!), but what about mom? She needs love, care and guidance too during this recovery and transitional time.

For more information on both the Companion Care & Mom Mentors services, click here!

Getting started:

In person, ad hoc Companion Care Provider or Mom Mentor rates are currently being offered for $30 per hour for one adult. 

Virtual options are also available and check-ins can be arranged daily, weekly or vary depending on your schedule to help keep you healthy, happy and hydrated. Virtual Companion Providers and Mom Mentors are $23 per hour for one adult. 

If you’d like to hire a consistent full time, part time or temporary Companion Care Provider or Mom Mentor, rates are negotiated between Family and Companion Provider or Mom Mentor. All families need to become a Member Family in order to start using BFC services. For a full list of membership options, click here

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Bell Family Company Gets Nominated for GTM Agency Partner of the Year

Although 2020 proved itself to be a challenging year, there was still a lot to be proud of as an Agency who prides itself on finding the best childcare providers in the business. The hard work didn’t go unnoticed, as one member family nominated Bell Family Company (BFC) for GTM’s Agency Partner of the Year Award. Take a look at the nomination below, and find out for yourself why BFC should be your first choice when it comes to taking care of your little ones. Click here to join!

Bell Family Company has proven to be the finest childcare agency in New York City and beyond for well over a decade. Behind the scenes at BFC, you will find a group of hard working women that possess kindness, love, talent, passion and incredibly high standards when it comes to both their caregivers and families.

The beauty of BFC is that it was founded on the belief that all sides of the childcare industry are equally important. BFC has always been eager to give smart, competent, talented working women the opportunity for jobs in a very important field: expanding a child’s imagination while keeping them safe.

BFC has always valued women with careers, education and passions because of the philosophy that they will then bring that knowledge and inspiration to their work with children. What families get in return is a bright, energetic and educated caregiver with energy to spare.

On the flip side, BFC has an incredible way of finding families that will be a healthy addition to the company. As a childcare provider, you will never be afraid to step foot in someone’s home because BFC has worked tirelessly to make sure there is a level of trust and appreciation between everyone involved.

I believe that BFC is the most phenomenal agency in childcare because they are fostering 3 levels of care: flexibility and appreciation for the caregiver, understanding and patience for the families, and true teamwork and love for their co-workers. This company was built on a high moral ground, to which it stands to this day. Run by a group of brilliant women, they never tire of doing the right thing by everyone involved. I can’t think of a better company to nominate for this award and I am proud to know them. 

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

How to Ace a Virtual Interview

Bell Family hosted a virtual training to all caregivers on Wednesday, December 16th on “Preparing for a Virtual Interview.” In these new times, this has become the new norm, and it can be a challenge to understand how to showcase your best self through a screen, when as caregivers, we love interacting with others. 

The virtual training opened up with a guest speaker going over topics such as things to never say during an interview, what an interviewee can do to grab the attention of the interviewer and how to showcase your confidence and trust through a screen. 

BFC Founder & Owner, Lindsay Bell, and Nanny Services Manager, Lauren Kruk, then focused on sharing several tips on how to prepare and ace a virtual interview. 

The event was well attended and a great learning experience for all! We highly recommend those seeking to advance their interview skills to watch our training playback, especially those interested in a job in childcare. You can watch our full training here.

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

BFC Team Experience Leads to Finding the Best Childcare Providers

Our team is comprised of social workers, certified coaches, former nannies, teachers as well as working mothers who match families with childcare providers suited to the specific developmental needs of their child. What team could be better in helping you to find the best childcare providers in the business?

My first summer nanny job was when I was 16. I cared for 3 girls ages 5, 6 and 7, weekdays from 8am-4pm for a single mom. I did everything I could think of to help make the mom’s job easier. Since then, I have probably provided childcare for 100 different families, and along my childcare journey I have learned about different types of families, parenting styles, dynamics, when to make a quick decision and how to make a tough one. Now as a mother myself, I get to see another angle of childcare through the lenses of a parent. I believe each childcare placement requires a special intuition, high emotional intelligence and real life nanny and life experience.

Lindsay Bell, Founder & Owner

I have been with BFC for over 7 years in all different forms. First, as a babysitter while in college in NYC, then as a full time nanny for two years and now in office for about 5 years. I have seen all sides of the business and understand what it’s like to be both in the sitter’s or nanny’s shoes, and how a family experiences childcare. With that knowledge, I do my best to place the best caregivers in the business!

Meredith Hamler, Sitter Services Manager

My past experience as a full time nanny not only helped shape me into the person I am today, but has also allowed me to connect with families on a deeper level. I was a full time nanny for twins starting when they were just 8 weeks old. I was the family’s first and only nanny randomly selected; we learned so much from one another and to this day are very close. I know what to look for in great caregivers; I carefully look at a family’s job musts and ages of their children to select nannies that will connect the best with them. We want to place nannies who care about the family’s children just as much as they do, which is why our hand selected process works so well.

Lauren Kruk, Nanny Services Manager

I had 35 years of experience as an Educator speaking with parents and fellow Educators, which has allowed me to see many perspectives in managing and educating children and parents. When speaking with nannies and families that have been references, I use this experience in making judgments and empathizing with people.

Christine Bell, Recruitment & Retention Coordinator

My time with BFC began in its starting days when it was known as Lucky Lil’ Darlings. In the years I lived in NYC I babysat for dozens of families ages infant to teens, where I helped with evening, daytime, weekend and TravelSitting. I have such fond memories of the families that I sat for, from going on spring break trips to just having pizza and movie nights. That experience has led me to finding the best sitters to join the BFC team and understand both the sitter’s and family’s needs.

Courtney Garvey, Sitter Services Coordinator

My high school weekends were filled with babysitting for my baby cousins and neighbors down the road. After college I moved to NYC, and while there I became a BFC sitter! I met some amazing families and was able to take my experience from growing up into the city life. Now, I keep my experience alive through my 8 nieces and nephews; perks of being the youngest of 4 siblings.

Taylor Bell, Marketing & Social Media Consultant

Looking to hire a babysitter or nanny in NYC? Bell Family Company provides fully vetted on-demand babysitting, including childcare for when a child is sick, full and part time nannies, baby nurses, temporary care and more! Learn why BFC is the best NY Childcare Agency servicing the tri-state area. Contact us today to hire a nanny in NYC or to book the best babysitters in NYC!

How to Set Up a Zoom Meeting


Like most companies, Bell Family is moving all interviews to Zoom for the time being. We have outlined questions below that will help answer anything you need to know beforehand to make the process as simple as possible.

Q: How do I set up a Zoom account?

A: Simply click here to sign up for free, and download to your phone, tablet or computer.

Q: Do I need to have a Zoom account for my virtual interview with the agency?

A: Nope! You do not need to create an account to join the meeting, but you will need to have Zoom downloaded on your computer or phone.

Q: How will I know how to join the Zoom interview?

A: You will receive an email from the agency a few minutes before your interview. All you need to do is click on that link. If you are more than 5 minutes late we will cancel the interview.

Q: What documents do I need to have prepared prior to my interview?

A: A list of required documents is in the interview confirmation email. You may email us if you have any questions.

Q: How do I submit the required documents that the agency requires?

A: Simply upload all documents directly to your profile (instructions are in the interview confirmation email). If you have any issues uploading anything, just email us and we will help you or have you text or email us the documents. 

Q: How will I know what day and time my Zoom interview is with the agency?

A: You will receive a confirmation via email from the agency with the date and time of your interview. This email will also explain everything in detail. If you have any additional questions, simply email us back and we will help you!

Q: How long will the interview be?

A: The interview will be no more than 40 minutes. We will try to keep it at 30 minutes. You will have up to 5 minutes to join; please join the Zoom meeting per the email instructions sent at the scheduled time.

My Childcare Agency Is Open, Why Are Decision Makers’ Minds Closed?

Care taking has been ingrained in me since I was a child. I became a big sister when I was one and have been a caretaker ever since. From my early teens through my twenties, I babysat for everyone I could – and I loved it. That is why I started my childcare placement agency Bell Family Company, 10 years ago in New York City.

Now, I am a mother of two boys under four years old and run my small business from my home. Like many moms, I am juggling my day-job with ‘daycare and school’ for my children in our “new normal” resulting from the COVID-19 pandemic.

Every day there is a new article about how working from home with children is an impossible task. There is, “As Companies Reopen, Employees Scramble to Find Child Care” and “If America Doesn’t Invest in Childcare, Who Will Watch Our Kids When We Go Back to Work?” Reliable and flexible childcare was necessary before this pandemic struck, now it’s proven to be imperative.

While my agency concentrates on the tri-state area, there are agencies all over the United States that can assist employers big and small in referring help. There is not a one-size fits all approach, so a variety of service options must be available to working parents. This is a vital benefit, and employers and the government must step in to help.

In my endless attempts to reach out to employers big and small to educate them on our services and how we can help, the story is the same. I usually speak with a woman in Human Resources and she gets it immediately. Then the conversation begins to breakdown;
“It will be tough to get past the board”, or “There is too much red tape or liability involved”, blah blah blah … nothing gets done. And here we are, amidst a global pandemic in a country that is supposed to thrive on innovation, entrepreneurship and the American dream; and the problem is what do we do with our kids?

Employers and/or the government need to build a committee or board full of employees that are parents. The committee needs to come up with a list of agencies and other resources to refer to their families. Employers and the government need to then build a benefits program or package including ways that the company will help the parent (i.e., provide reimbursement on childcare hours).

The business community and government must work together to put forth viable solutions that support American families. If employers truly care about their employees and want to retain top talent, then they must offer modern-day caretaker policies that are flexible, reliable and affordable. If governments want thriving families and a strong economy, they must act as well.

The time for change is now and I am here to help. Please contact me  if I can be of service in anyway.

Written by Lindsay Bell, Small Business Owner & Working Mom