Tag Archives: Bell Family Company

Etiquette Tips Performed by Top Childcare Providers

Etiquette is instrumental to the success of a top childcare provider. Bell Family Company (BFC) is sharing etiquette tips that will help childcare providers, families and the childcare agency maintain the best partnership possible.

Tip 1: Replying to Emails, Texts and Phone Conversation

Reply to emails and texts within 24 hours while you are looking for a job. People are working very hard on your behalf. If you are quick to get back to the childcare agency, it shows you are VERY interested. If you ignore them when asked a question, but then apply to a different job in the future, that gives them pause to recommend you to another family. 

Review this guide from Indeed that talks more about the 24-hour reply guidance and how to reply better to emails.

If you can no longer do a job or are no longer interested in a job, communicate that to the agency. It is polite to finish out an interview, trial, babysitting appt, etc., and then if it did not go well, communicate that to the agency.

Tip 2: Answering Screening Questions

It is VERY important that you answer screening questions with total honesty within 24 hours. Please do not answer one way and then ask for something different once you get an interview. Asking for different things in an interview makes everyone look unprofessional, as if the agency did not speak to you. If you are confused about a question, ASK before you meet with the family. Agencies are here to help you get your DREAM nanny job! 

Tip 3: Committing to the Jobs You Apply For

Only apply to jobs where you can commit the entire time! If you are not able to do the entire duration of the job, COMMUNICATE that to us upfront. Sometimes families will be flexible for the right candidate. In your reply, simply tell us what start/end date you can do.

DO NOT take a job with plans to quit early. We do not submit candidates for further nanny work who drop out of jobs they should not have taken in the first place.

Tip 4: Always Have Open Communication

When you apply to a nanny job and we connect you for an interview or trial to the family, we have done a lot of work telling the family how great you are. Represent yourself and BFC well by having open communication!

What that means is be yourself, be transparent (but don’t over share about topics that are personal) and make sure you arrive on time, have the correct address and do your homework before you meet the family (read the job conditions carefully). 

If for some reason, you no longer want to interview or do not want to proceed with the family, email us and let us know. Candidates who do not communicate to the family or us do not get the job.

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted & FULLY VACCINATED on demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Faq: Get to Know Bell Family Company & NY Nanny Center

Bell Family Company (BFC) is a women-run company with an established reputation for quality, excellence and care. Each childcare provider has been carefully selected through our unique screening process and on-going CPR and educational training.

BFC’s sister company, NY Nanny Center (NYNC) places the highest priority on children and childcare. The center is based on the concept that excellent childcare can best be provided in an environment where nanny and family are well matched, where each is respected and valued by the other and where each understands the needs of the other.

Ready to learn more? Read our FAQs below and contact us today to find your best matched childcare provider!

How do you conduct your social media checks?

We do tell the nannies that we will be preforming social media checks. We perform those by spending time scanning google and social media including Facebook, Instagram and LinkedIn to make sure they have profiles that are acceptable to our standards. If we come across any activity that is not appropriate we will not proceed with accepting this childcare provider.

How many references do you contact? And how do you contact them?

We always attempt to get the most recent references to list first on the childcare provider’s profile. But because certain family’s lives are hectic, that is not always possible; some move away, some are private and do not want to provide a reference, some are going through person family situations and are not able to give a reference at that time. In those cases, we move on to the next year/employer, etc. If a childcare provider doesn’t have three childcare references, we permit them to give us a character reference, which is someone that has known them a long time (but not family). If a childcare provider only has two references total, we will accept these two on a case by case basis.

References are checked by our in-house, 10-year vetting veteran who was also an educator for 30 years and a mother of 5 girls. For consistent nanny work, she verifies references via phone call at which time she discusses the nanny’s work, etc. For on-demand sitter work, she will email the references to complete our reference form. If a given reference is only available via email, she will contact them to complete & submit our reference form. If a candidate originally joined our agency as an on-demand sitter and later applied to be a consistent nanny, that candidate will have emailed references only in addition to a long standing reputation at our company. In this situation, our agency can re-attempt to contact these references with a call at the request of the family.

Where are your nanny placement services available?

We place full time live in or live out in all cities across the U.S.

Our agency is based in Manhattan offering our full list of childcare services to the Tri-state area as well as select cities across the U.S. For a map of cities, click here.

What is the difference between a sitter and a nanny?

A sitter is used for occasional on-demand sitting, date night, daytime fill ins, weekends, etc. To book an on-demand sitter click here.

A nanny is one person who commits to a set schedule for a consistent duration of time.  To start your nanny placement process click here.

Do I have to have a referral to get into your agency?

We love referrals!

Ask any member family of Bell Family to refer you. They simply need to log onto their profile & click on ‘refer a friend’ to submit your name and email. You will get an email shortly after with a referral code to enter here!

If you do not yet know a member of Bell Family, click here and submit how you heard about us. A member of our team will review and be in contact with you.

How do I apply?

All families and nannies are required to apply with Bell Family Company.

FOR FAMILIES: Click SIGN UP on our website, fill in your basic info and submit. You’ll receive an email immediately after asking how you heard about us. We’ll then send you instruction to fill in your entire application.

FOR NANNIES: Click here to apply.

Do you have a membership fee?

Yes, we charge a $500 membership fee upfront to begin your nanny placement process. For a long term placement (anything longer than 3 months in duration), the amount is applied towards the final balance of the placement fee. Members have full access to ALL childcare services including emergency back up care, our 24/7 concierge program and more. For a list of membership benefits click here.

 How long does the placement process take?

It depends on the complexity of your request. If you are looking for an on-demand babysitter, that could take only minutes for us to place.

If you are looking for a full time long term nanny,  that takes on average between 3-5 weeks. However, we move as fast as the family does. If a family needs a nanny placed next week we can do that too.

When do I begin reviewing nanny profiles?

Once you’ve completed your family application and signed the nanny placement agreement we can start your nanny search immediately.

We develop your job conditions based on the consultation that we have with your family and begin sourcing right away. Typically we can send nanny candidate profiles to review within 48 hours.

Can I interview the nanny candidates?

Yes, always. After you review the nanny profiles and select who you would like to proceed with we offer a number of ways to get to know the nanny candidate better:

1. Virtual Phone, Zoom, Google Hangouts, Facetime interview.

2. In-person interview.

3. Meet & greet between the sitter and the family (note meet & greets are paid hourly).

Your nanny coordinator will handle all logistics with the interview and send a confirmation email so everything is clear. If you need to modify the any aspect of the interview, contact the nanny coordinator and the nanny candidate directly with an update.

Do you offer nanny trials?

Yes, we are happy to offer paid trials with your nanny candidates. The family shall pay the nanny via credit card on our agency’s online platform upon completion of each trial day at the following rates: $23 per hour for 1 child, $25 per hour for 2 children, $28 per hour for 3-4 children. For trial engagements conducted with non-local candidates the Client is also responsible for covering all accommodations, travel and food for the non-local candidate.

How do I cancel or reschedule my nanny interview/trial?

To cancel an interview/trial please reply all to your confirmation email as soon as you are aware. Make sure your nanny coordinator is on the email and aware of the situation. If you’d like your nanny coordinator to make all updates, contact her directly.

Do I need to reimburse the nanny for travel during the interview/trial process?

For any travel outside Manhattan or Brooklyn the family is responsible for providing travel reimbursement to the nanny candidate during the interview and trial process.

During COVID-19 or bad weather families will typically offer to pay round trip car fare so that the nanny can commute safely to the family’s home.

How do I pay for your services?

Once an offer is made and the nanny has accepted we will send the family an invoice for the total placement fee due. The fee will be charged in full per the credit card we have on file on the day that the nanny commences employment.

I’m ready to make an offer, how do I do that?

Before you make the actual offer to the nanny, NY Nanny recommends to all of our families to use some kind of Nanny/Family Work Agreement to outline the duties, hours, responsibilities, expectations and compensation package. This will serve as a guide to keep the position clear and both parties accountable for their roles. You can use any Nanny/Family Work Agreement you prefer or pull from ours. We ask that the family provide us with a copy of the agreement once complete. If you choose not to, our agency will need the information in an email so we have confirmation of the scope of the nanny position etc.

The nanny/family contract is not a legally binding document; its purpose is to simply state the roles, duties, compensation and expectations of both parties.

What is the difference between full and part time?

FULL-TIME (FT): A full-time nanny in the NYC metro area works between 40-60 hours/week. 

PART-TIME (PT): A part-time nanny in the NYC metro area works under 39 hours a week.

Please make sure you know the state domestic worker NY Domestic Worker Bill of Rights regarding overtime pay, workman’s comp, disability, minimum wage and required time off.    

Can you help negotiate my offer to the nanny?

Yes, we’d be more than happy to assist in negotiating your offer between you and the nanny. If you have questions about taxes, Payroll, etc. we can also recommend a great source for you to speak to before you make an offer.

 Are all your nannies CPR trained and have proper immunizations?

We highly encourage all of our nannies to be CPR trained. We host training seminars at our HQ for Adult, Child & Infant CPR in partnership with the Fire Department of New York. If a family requires the nanny they hire to be CPR Certified through the American Red Cross or another organization the family will need to reimburse the nanny for all costs associated. We can assist in booking your nanny for any additional classes or courses you require.

RE immunizations every nanny candidate is different. We will communicate any immunization requirements upfront to the nanny candidates in the job conditions and communicate that information to the family to ensure all your needs are met.

Our agency offers a number of other informational training programs throughout the year. For more information contact us.

Can my nanny do housekeeping?

Nannies are mainly focused on the children they are caring for and anything that relates to the children (i.e., school drop-off, pick-up, light tidying, meal prep, laundry for the children, occasional errands and shopping). Typically nannies are not housekeepers.

Who can I ask payroll, tax and benefits questions?

We have a long standing relationship with GTM Payroll Services. You can utilize any payroll service you prefer, but if you’d like to have a free consultation with GTM, just ask for Matt and mention our agency referred you. They will be happy to speak with you.

GTM Payroll Services provides household employers with payroll processing, tax compliance, as well as different insurance offerings for you and your nanny or sitter. They can help you manage all of the administrative tasks associated with being a household employer, offering you an unparalleled level of customer service and support.

Contact: Matt Owen ([email protected]), for more information click here or to use their tax calculator click here.

How do you find your nannies?

Most of our nannies are direct referrals through past nannies, sitters, families, colleagues and partners we know. We also recruit from other trusted sources including college campuses, select job boards/sites, through our own castings and with the International Nanny Association (INA).

Is it the families responsibility to provide healthcare, PTO, other benefits?

It is up to the family what type of benefit package they would like to offer. We have seen offer packages include the following:

VACATION: it is the industry standard to offer 2 weeks paid vacation to the nanny minimum. (1 week family chooses/1 week nanny chooses with advance notice). Families usually pay the nanny for any days they are out of town and it is a normal working day for the nanny.

PAID TRANSPORTATION: A monthly Metro Card or contribution toward the MTA card. (This is a common perk offered by most NYC families).

PAID HOLIDAYS: If they fall on a normal workday they are typically paid and off. If the nanny is required to work the holiday the family typically pays holiday pay (equal to time and a half). Please discuss what days you are offering as paid/off holidays etc. and paid working holidays.

PERSONAL/SICK DAYS: On average we see 2-5 days offered, although some families do not include this in their compensation package. Discuss the sick day policy.  

HEALTH BENEFITS (or contribution to health care): While it is a wonderful benefit to offer your nanny, it is rarely offered in NYC.

ANNUAL REVIEWS/RAISES: Are often forgotten, but are the cornerstone of good morale for the nanny and family. At the very least be sure to give verbal feedback and make sure you have an open door communication policy.

HOLIDAY BONUSES: Gift giving is very common in NYC for nannies. The NYC standard is usually a minimum of one week’s salary and some families will also give a gift in addition to the monetary compensation. It is also nice to acknowledge your nanny’s birthday.

Do you offer nannies with special needs experience?

We certainly do! Our team has licensed therapists, certified coaches, teachers and former nannies here to help with your child with special needs. For more information click here.

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire! 

BFC Sitter Launches Her Tea Company, Hermanas Wellness

BFC sitters and nannies have a lot to offer the world in addition to their top notch childcare skills. Alita was a BFC sitter for several years during her time living in New York City and a couple of years ago she made a big move across the pond to London, England to pursue her dreams. One of those dreams; continuing her education and studying at the Academy of Healing Nutrition in London to become a Holistic Health Guide.

After her move, Alita and her sister, Jennifer, soon launched Hermanas Wellness which focuses on bringing natural medicinal products and healing practices to communities. Their mission is to inspire people to use preventative practices to stay healthy and balanced; emotionally, physically and spiritually, and make the idea of healing through natural practices not such a foreign concept.

We are so proud and excited to share the hard work these two women are putting in to make their dreams come true. Read below for some incredible reviews of their products and visit their website to snag a box of tea for yourself! Their packaging is adorable and they have tea boxes for both adults and kids. Do we need to say more?

“The tea was awesome! I got their Young Wellness box for kids and it came with a cool green calming gem. Can’t wait for the next tea party!”

Ava, age 8

“My box came with Organic Chamomile and Rose Hips tea and a cute bag of lavender. The tea was yummy and the lavender smelled so good!”

Amelia, age 8

“The stress less tea helps me unwind after a long day. Sipping it has become a favorite night time routine of mine.”

Courtney, mom of 3

“My goal of having recurring high tea parties is closer than ever! My sister, nieces and I brewed Hermanas Wellness tea, ate cucumber sandwiches and macaroons, and listened to jazz music. Cheerio!”

Taylor, age 30

Introducing Companion Care & Mom Mentor Services

Bell Family Company is thrilled to announce the launch of two services: Companion Care and Mom Mentors!

Do you have parents in need of socialization, a mental health check or any type of care? BFC’s Companion Care service helps families post pandemic to keep elderly or adults who are recovering from other life occurrences healthy, safe and happy.

Next, is BFC’s Mom Mentors service, which provides the much needed guidance and support moms look for post partum so they can remain safe, happy and comfortable at home. Everyone thinks about caring for baby (which is important of course!), but what about mom? She needs love, care and guidance too during this recovery and transitional time.

For more information on both the Companion Care & Mom Mentors services, click here!

Getting started:

In person, ad hoc Companion Care Provider or Mom Mentor rates are currently being offered for $30 per hour for one adult. 

Virtual options are also available and check-ins can be arranged daily, weekly or vary depending on your schedule to help keep you healthy, happy and hydrated. Virtual Companion Providers and Mom Mentors are $23 per hour for one adult. 

If you’d like to hire a consistent full time, part time or temporary Companion Care Provider or Mom Mentor, rates are negotiated between Family and Companion Provider or Mom Mentor. All families need to become a Member Family in order to start using BFC services. For a full list of membership options, click here

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

A Women-Run Business: What Makes It So Special

March is Women’s History Month, and at Bell Family Company, we are celebrating women this month and all eleven others. BFC is a women-run company with an established reputation for quality, excellence and care when it comes to childcare and families. To celebrate Women’s History Month, our team went out to support other women-run businesses such as Naz-o-Nut donuts in Pennsylvania, Salon Evangelene in Ohio and Valerie Guth Boyd’s art gallery in Texas.

Why is working at and supporting women-run businesses so special? Here’s what the women behind BFC have to say.

For me, it’s the loyalty and hard work that makes me so grateful and proud. Finding good employees that ‘show up’ in more ways than one is a needle in a haystack to find. My team comes to work every day ready to make a difference. Seeing and hearing them work is truly inspiring and motivating. We all have bad days and when that happens each team member steps up to help when someone needs to recharge. Each of us gets being a mom or going through a break up or having a sick family member … it’s pretty remarkable to have a team that has your back no matter what.

Lindsay

BFC is a special workplace because we are all working together to make the company and each other successful. The work environment is a reflection of our family values including love, passion, a solid work ethic and optimism.

Chris

Working for a woman-owned, women-run company is empowering. There is an undeniable understanding among all of us as we get each other and support each other without question! 

Courtney

We all feel equal and provide each other with support and motivation. As women in today’s ever-changing world, it can be tough. Working with like-minded women increases motivation and productivity. It’s so nice to always feel supported and understood. I also love that the people from when I first started are still here. It’s been a close knit team for so many years and it really gives off that sense of family.

Lauren

Working at BFC has always been a special collaboration among good-hearted women with the intention of helping people find quality childcare. I think it’s the most rewarding work seeing the impact that a strong, women-run business has on so many lives.

Laura

What makes working at BFC so great is the support we have for one another. Every team member is so important.

Meredith

Between my four sisters and mom, I grew up with a strong women pack. Working at BFC is no different. Being surrounded by intelligent, motivating and caring women makes each day a joy. The support we get from each other is unwavering – what could be better in the workplace?

Taylor

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Top 5 Questions Childcare Providers Are Asking

At Bell Family Company, we prep our childcare providers as much as possible, so when they enter the family’s home they are confident and ready to take on the role. One way we help prepare childcare providers is by answering their questions. Here are the top 5 questions childcare providers are asking us before they fill a position.

  1. Will the agency be available if I ever have any questions regarding time off, salary, job duties, etc.?
  2. What if I am not happy or something comes up in my life where I cannot continue the position? 
  3. During this time of a global pandemic, can you tell me any safety measures the family is taking to ensure that mine align and we both remain healthy? 
  4. Is the job on or off the books?
  5. [For live-in jobs] Will I have my own room? And can I go home on the weekends?

Nannies will also ask logistical questions regarding a yearly bonus, PTO, sick days, overtime, etc. We communicate all details clearly in the contract and the negotiation offer stage, but we are always available to answer questions upfront. 

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Can Nannies & Sitters That Work in a Family’s Home Get the Vaccine in NY?

A message from our Payroll & Household Employment Expert, GTM Payroll Services Inc.

“It seems legislation is being passed where this may change, but as for now, our HR advisor is stating that nannies are not official childcare workers for this particular item. The definition is just not firm enough for us to put nannies in a group that is mainly supposed to be (for lack of a better term) ‘official and registered caregivers.’”

BFC’s thought is that you can try to get the vaccine with an employment verification letter and see if you are eligible. We can provide a letter stating that you were referred by our agency as a fully-vetted childcare provider and work in a BFC family home as a regular childcare provider. Your employer (the family) could also provide a letter.

Another option would be for a nanny or sitter to call the Department of Health (DOH) to ask for a vaccine priority. It is certainly possible that they will get it. Anyone applying for vaccinations will also need to fill out a form for the DOH.

That being said, we can’t officially advise that nannies and sitters are included in the first couple of vaccine rollouts that favor licensed caregivers. We will be alerting our childcare providers with any new updates as we receive them.

Please visit our resource page for the latest information on COVID-19.

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Bell Family Company Gets Nominated for GTM Agency Partner of the Year

Although 2020 proved itself to be a challenging year, there was still a lot to be proud of as an Agency who prides itself on finding the best childcare providers in the business. The hard work didn’t go unnoticed, as one member family nominated Bell Family Company (BFC) for GTM’s Agency Partner of the Year Award. Take a look at the nomination below, and find out for yourself why BFC should be your first choice when it comes to taking care of your little ones. Click here to join!

Bell Family Company has proven to be the finest childcare agency in New York City and beyond for well over a decade. Behind the scenes at BFC, you will find a group of hard working women that possess kindness, love, talent, passion and incredibly high standards when it comes to both their caregivers and families.

The beauty of BFC is that it was founded on the belief that all sides of the childcare industry are equally important. BFC has always been eager to give smart, competent, talented working women the opportunity for jobs in a very important field: expanding a child’s imagination while keeping them safe.

BFC has always valued women with careers, education and passions because of the philosophy that they will then bring that knowledge and inspiration to their work with children. What families get in return is a bright, energetic and educated caregiver with energy to spare.

On the flip side, BFC has an incredible way of finding families that will be a healthy addition to the company. As a childcare provider, you will never be afraid to step foot in someone’s home because BFC has worked tirelessly to make sure there is a level of trust and appreciation between everyone involved.

I believe that BFC is the most phenomenal agency in childcare because they are fostering 3 levels of care: flexibility and appreciation for the caregiver, understanding and patience for the families, and true teamwork and love for their co-workers. This company was built on a high moral ground, to which it stands to this day. Run by a group of brilliant women, they never tire of doing the right thing by everyone involved. I can’t think of a better company to nominate for this award and I am proud to know them. 

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

How to Ace a Virtual Interview

Bell Family hosted a virtual training to all caregivers on Wednesday, December 16th on “Preparing for a Virtual Interview.” In these new times, this has become the new norm, and it can be a challenge to understand how to showcase your best self through a screen, when as caregivers, we love interacting with others. 

The virtual training opened up with a guest speaker going over topics such as things to never say during an interview, what an interviewee can do to grab the attention of the interviewer and how to showcase your confidence and trust through a screen. 

BFC Founder & Owner, Lindsay Bell, and Nanny Services Manager, Lauren Kruk, then focused on sharing several tips on how to prepare and ace a virtual interview. 

The event was well attended and a great learning experience for all! We highly recommend those seeking to advance their interview skills to watch our training playback, especially those interested in a job in childcare. You can watch our full training here.

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!

Transforming Your Home Office Into a Mini Classroom

My neighbor completely transformed her home office into a classroom when she decided to keep her kids home for the time being due to COVID-19. The office meets classroom space is truly amazing! She built cubbies to make the kid’s lockers (like they would have had at school), the alphabet is hanging on the wall, there is an art center and library with hundreds of books. Mama’s are killing it, and it’s because of their hard work like this to make their children’s lives as ‘normal’ as possible during the pandemic.

No matter what your comfort level, I’m seeing mamas work their tail off to make their child’s life happy and fun. Another mama who is keeping her 7-year-old twins home from school for the first semester put together a deal with Grandma to offer a two-day-a-week ‘boarding school,’ where the twins pack their bags and go spend the night at Grandma’s house who helps with virtual learning. A solution like this gives the kids a new face, environment and relief for mama!

Another two moms put together a regular playdate with their toddler boys, switching off homes and spending two hours twice per week getting some socialization. The kids hang out upstairs with a regular babysitter in a fully stocked playroom filled with games, books and activities to follow during their school session.

It’s amazing what I’ve seen put together. Way to go mamas!

Example of an office turned classroom from a BFC mama

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire!