Tag Archives: Babysitting

Faq: Get to Know Bell Family Company & NY Nanny Center

Bell Family Company (BFC) is a women-run company with an established reputation for quality, excellence and care. Each childcare provider has been carefully selected through our unique screening process and on-going CPR and educational training.

BFC’s sister company, NY Nanny Center (NYNC) places the highest priority on children and childcare. The center is based on the concept that excellent childcare can best be provided in an environment where nanny and family are well matched, where each is respected and valued by the other and where each understands the needs of the other.

Ready to learn more? Read our FAQs below and contact us today to find your best matched childcare provider!

How do you conduct your social media checks?

We do tell the nannies that we will be preforming social media checks. We perform those by spending time scanning google and social media including Facebook, Instagram and LinkedIn to make sure they have profiles that are acceptable to our standards. If we come across any activity that is not appropriate we will not proceed with accepting this childcare provider.

How many references do you contact? And how do you contact them?

We always attempt to get the most recent references to list first on the childcare provider’s profile. But because certain family’s lives are hectic, that is not always possible; some move away, some are private and do not want to provide a reference, some are going through person family situations and are not able to give a reference at that time. In those cases, we move on to the next year/employer, etc. If a childcare provider doesn’t have three childcare references, we permit them to give us a character reference, which is someone that has known them a long time (but not family). If a childcare provider only has two references total, we will accept these two on a case by case basis.

References are checked by our in-house, 10-year vetting veteran who was also an educator for 30 years and a mother of 5 girls. For consistent nanny work, she verifies references via phone call at which time she discusses the nanny’s work, etc. For on-demand sitter work, she will email the references to complete our reference form. If a given reference is only available via email, she will contact them to complete & submit our reference form. If a candidate originally joined our agency as an on-demand sitter and later applied to be a consistent nanny, that candidate will have emailed references only in addition to a long standing reputation at our company. In this situation, our agency can re-attempt to contact these references with a call at the request of the family.

Where are your nanny placement services available?

We place full time live in or live out in all cities across the U.S.

Our agency is based in Manhattan offering our full list of childcare services to the Tri-state area as well as select cities across the U.S. For a map of cities, click here.

What is the difference between a sitter and a nanny?

A sitter is used for occasional on-demand sitting, date night, daytime fill ins, weekends, etc. To book an on-demand sitter click here.

A nanny is one person who commits to a set schedule for a consistent duration of time.  To start your nanny placement process click here.

Do I have to have a referral to get into your agency?

We love referrals!

Ask any member family of Bell Family to refer you. They simply need to log onto their profile & click on ‘refer a friend’ to submit your name and email. You will get an email shortly after with a referral code to enter here!

If you do not yet know a member of Bell Family, click here and submit how you heard about us. A member of our team will review and be in contact with you.

How do I apply?

All families and nannies are required to apply with Bell Family Company.

FOR FAMILIES: Click SIGN UP on our website, fill in your basic info and submit. You’ll receive an email immediately after asking how you heard about us. We’ll then send you instruction to fill in your entire application.

FOR NANNIES: Click here to apply.

Do you have a membership fee?

Yes, we charge a $500 membership fee upfront to begin your nanny placement process. For a long term placement (anything longer than 3 months in duration), the amount is applied towards the final balance of the placement fee. Members have full access to ALL childcare services including emergency back up care, our 24/7 concierge program and more. For a list of membership benefits click here.

 How long does the placement process take?

It depends on the complexity of your request. If you are looking for an on-demand babysitter, that could take only minutes for us to place.

If you are looking for a full time long term nanny,  that takes on average between 3-5 weeks. However, we move as fast as the family does. If a family needs a nanny placed next week we can do that too.

When do I begin reviewing nanny profiles?

Once you’ve completed your family application and signed the nanny placement agreement we can start your nanny search immediately.

We develop your job conditions based on the consultation that we have with your family and begin sourcing right away. Typically we can send nanny candidate profiles to review within 48 hours.

Can I interview the nanny candidates?

Yes, always. After you review the nanny profiles and select who you would like to proceed with we offer a number of ways to get to know the nanny candidate better:

1. Virtual Phone, Zoom, Google Hangouts, Facetime interview.

2. In-person interview.

3. Meet & greet between the sitter and the family (note meet & greets are paid hourly).

Your nanny coordinator will handle all logistics with the interview and send a confirmation email so everything is clear. If you need to modify the any aspect of the interview, contact the nanny coordinator and the nanny candidate directly with an update.

Do you offer nanny trials?

Yes, we are happy to offer paid trials with your nanny candidates. The family shall pay the nanny via credit card on our agency’s online platform upon completion of each trial day at the following rates: $23 per hour for 1 child, $25 per hour for 2 children, $28 per hour for 3-4 children. For trial engagements conducted with non-local candidates the Client is also responsible for covering all accommodations, travel and food for the non-local candidate.

How do I cancel or reschedule my nanny interview/trial?

To cancel an interview/trial please reply all to your confirmation email as soon as you are aware. Make sure your nanny coordinator is on the email and aware of the situation. If you’d like your nanny coordinator to make all updates, contact her directly.

Do I need to reimburse the nanny for travel during the interview/trial process?

For any travel outside Manhattan or Brooklyn the family is responsible for providing travel reimbursement to the nanny candidate during the interview and trial process.

During COVID-19 or bad weather families will typically offer to pay round trip car fare so that the nanny can commute safely to the family’s home.

How do I pay for your services?

Once an offer is made and the nanny has accepted we will send the family an invoice for the total placement fee due. The fee will be charged in full per the credit card we have on file on the day that the nanny commences employment.

I’m ready to make an offer, how do I do that?

Before you make the actual offer to the nanny, NY Nanny recommends to all of our families to use some kind of Nanny/Family Work Agreement to outline the duties, hours, responsibilities, expectations and compensation package. This will serve as a guide to keep the position clear and both parties accountable for their roles. You can use any Nanny/Family Work Agreement you prefer or pull from ours. We ask that the family provide us with a copy of the agreement once complete. If you choose not to, our agency will need the information in an email so we have confirmation of the scope of the nanny position etc.

The nanny/family contract is not a legally binding document; its purpose is to simply state the roles, duties, compensation and expectations of both parties.

What is the difference between full and part time?

FULL-TIME (FT): A full-time nanny in the NYC metro area works between 40-60 hours/week. 

PART-TIME (PT): A part-time nanny in the NYC metro area works under 39 hours a week.

Please make sure you know the state domestic worker NY Domestic Worker Bill of Rights regarding overtime pay, workman’s comp, disability, minimum wage and required time off.    

Can you help negotiate my offer to the nanny?

Yes, we’d be more than happy to assist in negotiating your offer between you and the nanny. If you have questions about taxes, Payroll, etc. we can also recommend a great source for you to speak to before you make an offer.

 Are all your nannies CPR trained and have proper immunizations?

We highly encourage all of our nannies to be CPR trained. We host training seminars at our HQ for Adult, Child & Infant CPR in partnership with the Fire Department of New York. If a family requires the nanny they hire to be CPR Certified through the American Red Cross or another organization the family will need to reimburse the nanny for all costs associated. We can assist in booking your nanny for any additional classes or courses you require.

RE immunizations every nanny candidate is different. We will communicate any immunization requirements upfront to the nanny candidates in the job conditions and communicate that information to the family to ensure all your needs are met.

Our agency offers a number of other informational training programs throughout the year. For more information contact us.

Can my nanny do housekeeping?

Nannies are mainly focused on the children they are caring for and anything that relates to the children (i.e., school drop-off, pick-up, light tidying, meal prep, laundry for the children, occasional errands and shopping). Typically nannies are not housekeepers.

Who can I ask payroll, tax and benefits questions?

We have a long standing relationship with GTM Payroll Services. You can utilize any payroll service you prefer, but if you’d like to have a free consultation with GTM, just ask for Matt and mention our agency referred you. They will be happy to speak with you.

GTM Payroll Services provides household employers with payroll processing, tax compliance, as well as different insurance offerings for you and your nanny or sitter. They can help you manage all of the administrative tasks associated with being a household employer, offering you an unparalleled level of customer service and support.

Contact: Matt Owen ([email protected]), for more information click here or to use their tax calculator click here.

How do you find your nannies?

Most of our nannies are direct referrals through past nannies, sitters, families, colleagues and partners we know. We also recruit from other trusted sources including college campuses, select job boards/sites, through our own castings and with the International Nanny Association (INA).

Is it the families responsibility to provide healthcare, PTO, other benefits?

It is up to the family what type of benefit package they would like to offer. We have seen offer packages include the following:

VACATION: it is the industry standard to offer 2 weeks paid vacation to the nanny minimum. (1 week family chooses/1 week nanny chooses with advance notice). Families usually pay the nanny for any days they are out of town and it is a normal working day for the nanny.

PAID TRANSPORTATION: A monthly Metro Card or contribution toward the MTA card. (This is a common perk offered by most NYC families).

PAID HOLIDAYS: If they fall on a normal workday they are typically paid and off. If the nanny is required to work the holiday the family typically pays holiday pay (equal to time and a half). Please discuss what days you are offering as paid/off holidays etc. and paid working holidays.

PERSONAL/SICK DAYS: On average we see 2-5 days offered, although some families do not include this in their compensation package. Discuss the sick day policy.  

HEALTH BENEFITS (or contribution to health care): While it is a wonderful benefit to offer your nanny, it is rarely offered in NYC.

ANNUAL REVIEWS/RAISES: Are often forgotten, but are the cornerstone of good morale for the nanny and family. At the very least be sure to give verbal feedback and make sure you have an open door communication policy.

HOLIDAY BONUSES: Gift giving is very common in NYC for nannies. The NYC standard is usually a minimum of one week’s salary and some families will also give a gift in addition to the monetary compensation. It is also nice to acknowledge your nanny’s birthday.

Do you offer nannies with special needs experience?

We certainly do! Our team has licensed therapists, certified coaches, teachers and former nannies here to help with your child with special needs. For more information click here.

Looking to hire a babysitter or nanny? Bell Family Company provides fully vetted on-demand babysitting, including full and part time nannies, baby nurses, temporary care, help with virtual learning, and more! Learn why BFC is the best childcare agency, with childcare providers available across the U.S. (on-demand service available in the tri-state area). Contact us today to hire! 

What You Need to Know Before Your Childcare Interview

  1. Make sure you are prepared and you have the correct location and time. Plan ahead for any delays (weather, transportation, technology, etc.). 
  2. First impressions matter MOST!
  3. Be on time (10 minutes early). DO NOT be late.
  4. Dress appropriately. Most childcare providers will dress in business casual, comfortable clothing.
  5. When entering the family’s home, ask if you should remove your shoes and offer/ask to wash your hands.

During the interview it’s important to be yourself. Here are items that are important to discuss during your interview:

  1. Your experience and skills.
  2. Questions pertaining to the family and children (i.e.,  day-to-day activities, parent’s childrearing philosophy, what motivates and interests the children).
  3. Caregiver’s role and responsibilities – refer to your resume and make sure you are able to answer any questions the family may have regarding your experience (i.e., if you indicate that you engage well with children or are very creative, have examples of how you do these things).
  4. Listen, make good eye contact, smile and be confident. Families look for professional, experienced and happy childcare providers who are excited about being a caregiver.

The salary range should already be indicated on the job conditions. DO NOT bring up salary or compensation at the first interview, or try to negotiate your preference of being paid on or off the books. If the family brings up salary during the first interview, simply tell them that you reviewed their job conditions and you are comfortable with their offer. Let them know you are there to learn more about the position and if you are a good fit, and that you prefer to save the compensation discussion for a later time. BFC can follow-up with the family post-interview to discuss salary further. 

While BFC has already called your references, prospective families considering you as their caregiver will also want to contact your references. Be sure that you let your references know that you are actively interviewing and they may be contacted.

Many families see the caregiver as an extension of the family, but it is essential for you and the family to establish good boundaries. Be careful not to over share personal information. If a parent shares personal information with you that you can relate to, just listen. This is not an invitation for you to share your personal information or beliefs (politics, religion, etc.).

Reminders: 

  1. The family has already seen your Caregiver Profile which includes your 1) Resume or work history, 2) Caregiver photo, bio and video, 3) References and letters if provided, 4) Cleared background checks and 6) Certifications (CPR, First Aid, CNA, Baby Nurse, HHA, etc.).
  2. At this stage you have already agreed that you are interested in the nanny position. You are aware of the required qualifications, job duties, hours, number and ages of children, location and salary range. Please DO NOT come to the interview and negotiate any of these factors. If you have any objections or questions about the position, bring this to your placement coordinator’s attention BEFORE you agree to the interview with the family.
  3. When speaking about past employers or jobs, ALWAYS speak positively. NEVER give names or share personal details about another family. Some families may even ask you to sign a NDA (Non-Disclosure Agreement).
  4. Stay OFF YOUR PHONE during the interview and when working with children (unless it’s work related). This is the biggest complaint we hear about caregiver’s today. 
  5. After the interview, please email your Placement Coordinator and let them know how the interview went and if you are still interested. If you are still interested, email the family and thank them for the time they took to interview and express your interest. Please keep your Placement Coordinator cc’d on all email responses. If the family is also interested in you, we will schedule a trial with the family (trials are paid directly to the caregiver).

Looking to hire a babysitter or nanny in NYC? Bell Family Company provides fully vetted on-demand babysitting, including childcare for when a child is sick, full and part time nannies, baby nurses, temporary care and more! Learn why BFC is the best NY Childcare Agency servicing the tri-state area. Contact us today to hire a nanny in NYC or to book the best babysitters in NYC!

The Best Gift for Moms & Dads!

Want a holiday, birthday, baby shower or just a friendly “I care” gift idea for your spouse, mom and dad friends or family member?  What do parents need and want most of all … time off! Put money towards a Bell Family Gift Certificate to help with membership fees, a full or part time nanny placement, baby or night nurse placement or hours towards babysitting.

“I’m a new mom. Two of my friends were members of BFC, and each of them gifted me gift cards – it was amazing. I’m now a member myself!”

Of course the Bell Family team fully supports parent-time! The same old gifts can become rather dull, and if you’re anything like our mom team members, you want to pick out those things yourself. That’s part of the fun, right? We can make all arrangements for your friend or family member – no stress!

“One of my mom friends was struggling and needed a break. I sent her a $75 BFC gift card and she appreciated it so much!”

Simply contact us to purchase a gift certificate and indicate the amount you’d like to purchase. We will provide you with an e-card to print or email to the recipient. Happy gifting, readers!

Written by Taylor Bell, Marketing & Social Media

The Best Baby Shower Gift

As a woman, it’s inevitable that you will host, attend, or somehow be apart of a baby shower in your lifetime. There’s often the usual suspects when it comes to gifts: diapers, clothes, stroller, bassinet. The same old gifts can become rather dull, and if you’re anything like me, you kind of want to pick out those things yourself. That’s part of the fun, right?
What if we told you that we have the new and improved best baby shower gift? After talking to local expecting moms about what is on their baby shower registry, we found that it’s not your typical ask. No more monogrammed blankets or boxes of diapers, what moms really want as a gift is childcare relief!
Moms are asking for funds to go towards babysitters, nannies, and baby or night nurses. Think of it as a GoFundMe for all things childcare.
Of course the Bell Family team fully supports this idea! If you’re looking to be apart of this one-of-a-kind gift, contact us. We can make all arrangements for your friend or family member – no stress! You can purchase a gift card, buy babysitting hours, or put money towards the mom’s future childcare provider. Email us at [email protected] for more information.
Play-3
Written by our Marketing & Social Media Consultant, Taylor Bell

Weekend with a Toddler

A couple weeks ago I journeyed to New York City to babysit my nephew for the weekend. Sadly, I don’t get to see my nephew all too often because we don’t live close by. It’s normally family outings with a dozen people around, and I’m forced to steal him away to spend some one on one time with him. Finally, I have him all to myself!
My sister put him down for his afternoon nap before they left, so I had a couple of hours until the shenanigans began. I made a gesture to my sister earlier on how the stroller could benefit from a wipe down, so that was my first target. The high chair and a few other items followed, and before I knew it, Brooks was up from his nap.
Bottle, snack, and play time consumed our afternoon. Inside play consisted of wheeling around a train, burying him in pillows and him popping out to scare me, and talking all things digger trucks. After that, we made our way to the roof top play area for some fresh air. This consisted of endless running laps and tossing a ball back and forth to support my mission of tiring him out.
We journeyed back inside for dinner and a little more play time. Lastly, it was off to the bath, to the rocking chair for reading, and then to bed.
We spent the morning together and then Mom and Dad returned. It was so great to bond with my nephew and see him play/interact with the things around him. The energy of a toddler is real, if you all haven’t heard already. I was surely tired at the day’s end, but the little rascal made it all worth it.
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Written by our Marketing & Social Media Consultant, Taylor Bell

Valentine's Day Crafts for Kids

What’s the best part of Valentine’s Day? It’s a guaranteed date night! If you and your other half are headed out for a romantic evening, you’ll probably want to provide your little one’s sitter with a festive Valentine’s craft. We love these heart shaped animals from personal creations for an easy and fun art fix.
Simply print out your child’s heart-shaped animal of choice, then leave them with your caregiver. When it’s time to create, they can help your child cut out and assemble the pieces to make a creature they’ll cherish long past February. There’s a color version for a quicker craft or a black and white version if your little one wants to color the animal themselves. Happy crafting!

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Sherry Chen, Personal Creations

Are You Really Sorry?

At BFC, our sitters are trained to help children manage  inevitable conflicts and unhappiness. However, when children are playing together nicely, sometimes even a small things can become challenging. Dana Rosenbloom, Owner and Therapist at Dana’s Kids, explores how we use “I’m Sorry” in place of fostering meaningful interactions between our children.

The Problem: Children can be playing nicely together at a birthday party or event when suddenly a conflict arises. Or perhaps two children are sharing and enjoying each other’s company when one leans over and grabs a toy, pushes the other child, or bites the other’s arm.

The Age Old Solution: Parents are quick to tell their child “tell them you’re sorry!”

Why It Doesn’t Work:  Children, in an attempt to appease their parents and stay at the birthday party, will often say I’m sorry and move on. However, oftentimes the children do not actually know why they’re saying sorry or the meaning behind the phrase.

The Solution: There are a few ways Ms. Rosenbloom suggests for teaching young children better and more genuine ways of handling these situations:

    • Instead of asking children to say “I’m Sorry,” teach them to “check in” with the victim. They may ask them if they’re okay or if they need help getting up.

    • Make sure your child waits and listens to the response instead of just asking the question and walking away.

  • If the other child is hurt, you may teach your child to offer assistance. This could be in the form of bringing them ice, a tissue, or a band aid. This will build problem solving skills and empathy.

  • For older children, help them to identify the other child’s emotions. This can be done by helping them think of a time they felt the same. This will also give them an opportunity to think of realistic ways they can help the victim.

For more information about teaching your children about “I’m Sorry” and other alternatives, check out Ms. Rosenbloom’s article.