Prep for First Sitter Appointment

  1. Check in with the family via email or text as soon as you get the confirmation email to say hello and that you’re looking forward to meeting them.
  2. During this exchange, reiterate the start and end time and location to ensure that all the details you received on the confirmation email are accurate. 
  3. Review the family’s profile for special notes and/or job conditions to have a good understanding of the family’s background and needs. If you have any questions you can ask BFC prior to meeting the family.
  4. Dress appropriately. Wear attire that is both childcare friendly and professional. Look presentable as this is the first impression you are making on the family.
  5. Show up on time! On time is 5 minutes early so that the family does not begin to worry if you’ll be late. Use a GPS device to get directions ahead of time and plan ahead if the weather is supposed to be bad, the subways are slow, etc.
  6. Make sure to greet the family upon meeting them and proceed with asking if you should take your shoes off and wash your hands prior to starting to work with the kids. 
  7. There is a ZERO tolerance for no shows. Cancellations with less than 4 hours notice, this will result in removal from our company. Our families rely on BFC to give them calm. If a babysitter cancels at the last minute, it turns their day upside down and creates chaos for us. If you need to cancel for any reason, give BFC HQ at least 24 hours to cancel. We understand things come up, so at least 24 hours is a courteous timeframe to give notice and we will replace you or reschedule your trial. With any cancellation, we do take note of how often someone cancels and this could affect our view of how reliable you are for future appointments. Please only take appointments you can keep so we know you are always dependable. 

Watch these videos before you take your first babysitting job with BFC. It will answer many of your questions & set you up for success:

Have a great appointment!

How to Check Out of a Sitter Appointment or Nanny Trial

Make sure you have your Stripe account set up. This is how a family pays you. Enter all your personal information correctly. This should take 5-10 minutes. 

Step 1: Log into your BFC profile, go to UPDATE APPLICATION on your calendar page & then click on PAYMENT SET UP tab. Click on the RED link (example below) and follow the prompts. Do NOT go to www.stripe.com to set up your account. 

You must have Stripe set up prior to getting paid.  Setup to receive payment through Stripe.

Step 2: How do I know I set up Stripe successfully?  Log into your BFC profile, go to UPDATE APPLICATION on your calendar page and then click on PAYMENT SET UP tab you will see “Great job, you successfully set up your Stripe account” if you did it successfully.  That indicates you are done! If you don’t see that copy and you see this instead: You have some pending requirement for accepting payment. Click here to learn more  click on the link to enter the missing information. 

Step 3: Depending on your bank, it can take a few hours, days or weeks for your account to reflect ‘verified’. When your account reflects ‘verified’ that means that you are now able to receive funds. Be patient, it will be verified soon and you’ll be paid.

Now Checkout!

  1. When you receive the BFC checkout notification email, click on the blue highlighted link that says “CHECK OUT”. This link takes you to the BFC login page. Login.
  2. Your main calendar page will appear. Scroll below to find your list of appointments with PROCESS CHECKOUT links. Be sure to click on the correct appointment you just completed. This will take you to the page where you enter your hours, expenses, etc. 
    • – Make sure to double check that the dates are correct for start/end time (i.e., If you work past midnight, make sure the dates are correct as 12:30pm will be the NEXT day).
    • – Make sure you add the correct number of children and the times you worked with them. If you cared for a different amount of children for different hours, make sure you break down your checkout. Sometimes the family is okay with you checking out for the total amount of children they have, regardless of exactly when you were with them.
    • Petcare: ONLY click this box if you are specifically asked to care for the family’s pet. This does not mean playing with the pet around the home that naturally lives there, but actual pet care duties such as dog walking, or feeding cats/dogs, etc. Many families ask for these services without remembering the fee exists. If asked to do petcare, please remind the family that there is an additional $20 charge so they are not surprised at checkout.
    • Add Misc. Expenses that were known and preapproved by the family. If the family said they would reimburse you for buying the child snacks or they offer to order you dinner and would like it put on the checkout, add this as an expense. If you have multiple expenses, you can continue to click “add” to create a list of expenses.  If the family said to add a tip, you can also add that amount to your Misc. section. 
    • Add Transportation: IN THE TRI STATE AREA ONLY Cab/Uber/Lyft/Car Service fare home up to $30 shall be added for appointments that begin before 7 a.m. or end after 9 p.m.  Keep a photo of your receipt if the family requests to save it. Occasionally, a family will offer to order you a car service on their private account/credit card, which is also acceptable at which point you would not charge them separately for transportation. 
  3. Once done, CLICK SUBMIT you will receive an email that lets you know you’ve successfully checked out.

Note rates are set at a market minimum. If you are not comfortable with the market minimum please contact us, as all jobs are processed with these rates. Any sitter that proceeds with a booking confirms they are comfortable with the rates on our website.

The family will pay you within 3 business days per our terms. If they are late, they receive a reminder email to complete and all checkouts are typically complete within 48 hours. If a delay persists, you may email us.

How to Prep for a Nanny Interview or Trial

  1. Check in with the family via email or text as soon as you get the confirmation email to say hello and that you’re looking forward to meeting them.
  2. During this exchange, reiterate the start and end time and location to ensure that all the details you received on the confirmation email are accurate. 
  3. Review the family’s profile for special notes and/or job conditions to have a good understanding of the family’s background and needs. If you have any questions you can ask BFC prior to meeting the family.
  4. Dress appropriately. Wear attire that is both childcare friendly and professional. Look presentable as this is the first impression you are making on the family.
  5. Show up on time! On time is 5 minutes early so that the family does not begin to worry if you’ll be late. Use a GPS device to get directions ahead of time and plan ahead if the weather is supposed to be bad, the subways are slow, etc.
  6. Make sure to greet the family upon meeting them and proceed with asking if you should take your shoes off and wash your hands (if it is a trial and you are working with kids).
  7. After the interview, send a thank you email or text thanking the family for their time and tell them it was great meeting them.

IF YOU CHOOSE TO CANCEL: There is a ZERO tolerance for no shows.  If you need to cancel for any reason, you must give at least 24 hours notice before appointment start time. Families rely on their providers to give them calm. If a nanny cancels her interview or trial, it tells the family that they will cancel on them in the future and may not be a candidate to further consider. 

Sample Nanny Interview Questions – Practice these at home prior to the interview!

  • On being a nanny
    • Why are you a nanny?
    • Why are you looking for a new position?
    • Why are you interested in this job?
    • Describe your ideal family/employer:
    • What do you like least about being a nanny? Answer this in a positive light!
  •  On working with children
    • What are your beliefs about childrearing?
    • What do children like best about you?
    • How do you comfort children? How do you deal with separation anxiety?
    •  How do you discipline children? Give me an example of a previous discipline problem and how you handled it.
    • What are some of the rules you’ve followed in other households that you think worked well?
    • Which rules haven’t worked for you?
    • Would you be willing to follow my rules and disciplining/comforting strategies even if they’re different from yours?

How to Perform CPR

Are you needing a quick refresher on compressions only CPR? If your child does choke, you should know how to perform CPR. To become certified in CPR, contact the Red Cross or call 1-800-RED-CROSS. The next best thing is to download the Red Cross CPR/AED guide. It’s super easy to follow in a panic and we suggest you keep it somewhere in or near your kitchen.

Newborn/Infant
Perform CPR if the child is not breathing, has no pulse and has lost consciousness.

1. First do back blows

  • – If a baby is conscious but can’t cough, cry, or breathe and you believe something is trapped in their airway, carefully position them face up on one forearm, cradling the back of their head with that hand.
    – Place the other hand and forearm on their front. The baby is now sandwiched between your forearms.
    – Use your thumb and fingers to hold the jaw and turn them over so that they’re facedown along the other forearm. Lower your arm onto your thigh so that the baby’s head is lower than their chest.
    – Using the heel of your hand, deliver five firm and distinct back blows between the baby’s shoulder blades to try to dislodge the object. Maintain support of the head and neck by firmly holding their jaw between your thumb and forefinger.
    – Next, place your free hand (the one that had been delivering the back blows) on the back of the baby’s head, with your arm along the spine. Carefully turn the baby over while keeping your other hand and forearm on the front.

2. Then do chest thrusts

  • – Use your thumb and fingers to hold the jaw while sandwiching the baby between your forearms to support their head and neck. Lower your arm that is supporting their back onto your opposite thigh, still keeping the baby’s head lower than the rest of their body.
    – Place the pads of two or three fingers in the center of the baby’s chest, just below an imaginary line running between the nipples. To do a chest thrust, push straight down on the chest about 1 1/2 inches. Then allow the chest to come back to its normal position.
    – Do five chest thrusts. Keep your fingers in contact with the baby’s breastbone. The chest thrusts should be smooth, not jerky. Repeat back blows and chest thrusts.
    – Continue alternating five back blows and five chest thrusts until the object is forced out or the baby starts to cough forcefully, cry, or breathe on their own. If coughing, let them try to cough up the object.
    – Repeat the chest compressions and so on, until help arrives.

Child (toddler to approximately 7-8 years old, dependent on weight)
Check for alertness. Tap the child gently. See if the child moves or makes a noise. Shout, “Are you OK?”

  • – If there is no response, shout for help. Tell someone to call 911 and get an AED (if available). Do not leave the child alone until you have done CPR for about two minutes.
    – Carefully place the child on his/ her back. If there is a chance the child has a spinal injury, two people should move the child to prevent the head and neck from twisting.

1. Perform chest compressions

  • – Place the heel of one hand on the breastbone — just below the nipples. Make sure your heel is not at the very end of the breastbone.
    – Keep your other hand on the child’s forehead, keeping the head tilted back.
    – Press down on the child’s chest so that it compresses about 1/3 to 1/2 the depth of the chest.
    – Give 30 chest compressions. Each time, let the chest rise completely. These compressions should be FAST and hard with no pausing. Count the 30 compressions quickly.

2.  Open the airway

  • – Lift up the chin with one hand. At the same time, tilt the head by pushing down on the forehead with the other hand.
    – Look, listen, and feel for breathing. Place your ear close to the child’s mouth and nose. Watch for chest movement. Feel for breath on your cheek.
    – If the child is not breathing: Cover the child’s mouth tightly with your mouth.  Pinch the nose closed. Keep the chin lifted and head tilted. Give two rescue breaths. Each breath should take about a second and make the chest rise. Continue CPR (30 chest compressions, followed by two breaths, then repeat) for about two minutes.
    – After about two minutes of CPR, if the child still does not have normal breathing, coughing, or any movement, leave the child if you are alone and call 911. If an AED for children is available, use it now.
    – Repeat rescue breathing and chest compressions until the child recovers or help arrives.

Adult
100 beats per minute. Sing a song that goes along with the pace of the compressions (“Stayin’ Alive” by the Bee Gees or “Let’s Get It Started” by the Black Eyed Peas).

Newborn and Infant Safety Techniques (1 month-1year)

1. Burping

  • – Hold the baby with their chin near your shoulder. Support the baby with one hand and gently pat/rub their back with the other to soothe them while allowing their body to stretch out with your hand.
    – Sit the baby on your lap with one hand, supporting their chin and pat/rub their back.
    – Lay the baby at a slight angle (with their head higher than their chest) on your lap facing you; rub their belly to soothe them while they stretch out their body. We advise this method as a last resort after the above two.

2. Choking

  • – ONLY if you clearly see and can easily extract the item that is obstructing the airway, take it out. DO NOT stick your fingers down the baby’s throat to try and scoop something out (this can shove it farther down).
    – If you cannot see the object, don’t try to find it. Start back blows.

3. Changing a diaper

  • –  A newborn/infant’s diaper should be changed following each feeding, approx. every 2-3 hours. As child gets older, time frame will vary. Consult parent for schedule.
    – Be sure that you put the diaper on correctly- not backwards.
    – Dispose of used diaper properly.

Toddler Safety Techniques

  • – For naps and bedtime: Do not have anything in the crib with them, unless the parent instructs.
    – Make sure electrical outlets are covered or inaccessible.
    – Always keep one hand on an infant sitting on a high surface, i.e. a changing table to prevent falling.
    – If there are stairs in the home, always use a gate.
    – Keep your purse and any hazardous household items (electrical cords, medicine, cleaners, art supplies, toiletries etc.) out of a child’s reach.
    – Stay with ALL children throughout bath time and never use more than a couple inches of water.
    – Always ensure food is broken up into small enough pieces to prevent choking.
    – Never administer medicine without the parent’s permission.

Pre K and K Safety Techniques

  • – Always use a helmet and/or protective pads when appropriate.
    – If at a playground, make sure the equipment is age-appropriate for the children you are supervising.
    – When crossing the street, choose street corners with crosswalks and make eye contact with drivers prior to crossing in front of them and always hold the child’s hand. Even if they are older, you must guide them across.

Elementary and Up Safety Techniques

  • – You are their biggest role model. Model safety first! Teach them safety rules for crossing streets, playing at playgrounds, etc.
    – Avoid playing on non-impact-absorbing surfaces, like concrete.
    – Remove helmets before using playground equipment.
    – Keep screen use to a minimum.

1. AED reminders

  • –  Don’t use AED near water.
    – Don’t use while child is wet or in a bathing suit.

2. First aid tips and tricks

  • – Carry 1st aid Kit with you- band aids, Kleenex, wipes, etc.
    – Don’t give kids medicine without parental permission.
    – Always use sunscreen in summer.
    – Bring water always.

3. Fire safety tips and tricks

  • – Make sure the home is installed with fire alarms and carbon monoxide detectors. Change the batteries in all detectors every six months.
    – Develop a home escape plan with the children and family in case of an emergency. Have two exit routes available. Do a practice fire drill so the children understand where they are supposed to go (make an activity of it).
    – There are two types of apartment buildings, fireproof and non-fireproof: a) A fireproof building is usually a high-rise, so the building is made of concrete, not wood. If the fire is not in your apartment, it is probably safer to stay inside than to enter a smoke-filled hallway. Keep the door CLOSED, and seal the gaps with duct tape or wet sheets/towels. Open the windows slightly. Call the Fire Department. b) A non-fireproof building is usually an older building, has an exterior fire escape, and is made of wood. If the fire alarm goes off, leave the building immediately.
  • – Children and toddlers have a curiosity about fire. Make sure they are taught to NEVER play with matches and lighters. If a child expresses curiosity about fire, calmly but firmly explain that matches and lighters are tools, not toys.
  • – Never leave a child unattended in a room with a lit candle.
    – Do not use candles if the power goes out. ONLY use flashlights.
    – Never use an extension for large appliances.
    – Turn off/unplug all space heaters whenever you leave the room. Do not leave children unattended in rooms with space heaters. Never plug in space heaters into extension cords.
    – Using a fire extinguisher for a SMALL fire: 1) Pull the pin, holding the extinguisher upright 2) Aim at the base of the fire, from 20 ft. away 3) Squeeze the handle 4) Sweep from side to side.
    – Fire extinguishers can only be used ONCE, and must be replaced or refilled after a use.
    – Cooking fires/grease fires should NOT be extinguished with water because it will splash the grease and spread the fire. First, turn off the stove. Then use either baking soda or slide a lid over the pan to smother the flame. Do not attempt to pick up/move the pan, and do not take off the lid before a couple of hours.
    – Always stay in the kitchen whenever there is something on the stove. Keep pan handles facing inwards in case a child tries to grab at the handle. Ideally, keep pans on the back burners if the children are around.

Note this post was developed and sourced by Bell Family from our training and experience in CPR, First Aid, and Fire Safety through the American Heart Association and from our training with the Fire Department of New York. We also cited trusted blogs for added information. Note this is NOT a training or certification. These are simply helpful tips.